We know this is a very difficult time for some of our customers, and
we’re here to help. That’s why we’ve put together
some handy articles
to help you and your pet get through this.
You may be worried about not being able to pay your premiums and
what this means for your pet. We have created two new payment
options to support you through this period. Your pet’s health and
wellbeing is a priority for us, and we will continue to process
claims as normal with both these new payment options.
- you can make changes to your policy at any time without any
additional charges. This includes switching to a lower level of
cover (where available), changing the excess amount or removing
- we can offer a payment delay of up to 3 months with 0% interest
or charges and you will be able to claim for any treatment your
pet needs during this period. Payments will be paid at the end of
the break either as lump sum or over an agreed payment plan. If
you are renewing with us, all outstanding payments of the previous
policy will need to be collected before we can start your renewed
If you are due to make a payment, we will start the payment break
from the following month as we can’t refund any live payments. If
you have a payment due in the next 5 days, please get in touch
with our customer support team.
- you can cancel your policy if you are affected by Coronavirus.
Once you have cancelled your policy, your pet will not be covered
for any new treatment. You can still claim for up to a year after
the policy is cancelled for treatment carried out during the time
you had your policy with us.