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Claims FAQs
What are pet medical records and what should they include?
Read moreJust like humans, pets have written medical records that provide a comprehensive history of their health. Your vet (or vets) will have records of all veterinary visits, diagnoses, treatments, vaccinations, routine care, and any medications...When can I submit my first claim?
Read moreThe ManyPets waiting period — in most states as of May 2023 – is for 15 days after you purchase your policy. (Waiting periods may vary by state due to relevant regulatory rules and changes; always refer to your own state’s policy wording.) Any...How do I file a pet health insurance claim?
Read moreIt’s easy! Just follow these three (3) simple steps: Step 1: When your pet is sick or injured, visit any licensed veterinarian in the U.S. for diagnosis and treatment, and pay as usual at checkout (don’t forget to ask for a copy of your itemized...How will I get paid for a claim?
Read moreAfter your claim is approved, we will issue payment, minus the amount of your deductible and copay. We’ll reimburse approved claims via direct deposit to your bank account (ACH) or via check, your choice.Can you tell me if my claim will be covered before I send it to you?
Read moreWe cannot confirm if a specific treatment or service will be covered until we have received the veterinarian invoice and other required information. We assess each claim upon receiving that information and encourage you to send us all claims you...What documentation do you need from me?
Read moreWhen you submit your first claim, we ask that you also submit your pet's medical records from the prior eighteen (18) months. Here's an example medical record, and some key items we'll look for. After that, we'll only need you to send us a copy of...