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Claims
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How do I file a pet health insurance claim?
Read moreIt’s easy! Just follow these three (3) simple steps: Step 1: When your pet is sick or injured, visit any licensed veterinarian in the U.S. for diagnosis and treatment, and pay as usual at checkout (don’t forget to ask for a copy of your itemized... -
How will I get paid for a claim?
Read moreAfter your claim is approved, we will issue payment, minus the amount of your deductible and copay. When submitting your claim online, you can choose either direct deposit (fastest option) or check. -
If I have a wellness plan with my veterinarian, how will my ManyPets wellness product work?
Read moreWe think it's wonderful that your pet has so much protection! It's also important to understand how your ManyPets wellness product will work in combination with a wellness plan purchased through your veterinarian. Our wellness plan provides... -
When can I submit my first claim?
Read moreYour accident and illness plan has a 15 day waiting period. So, if you enrolled with ManyPets on January 1st, your first eligible claim would have a treatment date of January 16th. Any claims submitted with treatment dates within your waiting... -
Can you tell me if my claim will be covered before I send it to you?
Read moreWe cannot confirm if a specific treatment or service will be covered until we have received the veterinarian invoice and other required information. We assess each claim upon receiving that information and encourage you to send us all claims you... -
Does my ManyPets policy have a waiting period?
Read moreYour accident and illness plan has a 15 day waiting period. So, if you enrolled with ManyPets on January 1st, your first eligible claim would have a treatment date of January 16th. Any claims submitted with treatment dates within your waiting... -
Does ManyPets cover hip dysplasia?
Read moreHip-dysplasia is a condition that we may be able to provide coverage for, depending on the circumstances. For example, if your pet has never received treatment, medication, or advice for dysplasia, it would be covered by your policy. However, if... -
What documentation do you need from me?
Read moreWhen you submit your first claim, we ask that you also submit your pet's medical records from the prior eighteen (18) months. After that, we'll only need you to send us a copy of the vet or clinic's invoice and receipt when you submit a claim. We... -
Does ManyPets cover pre-existing conditions?
Read moreUnlike many of our competitors, we can cover pre-existing conditions provided they have been free of symptoms and treatment for the 18 months prior to your policy effective date and during your waiting period - unless it's a cruciate ligament (CL,... -
Should I file a claim if my vet’s invoice is less than my deductible?
Read moreYes! We recommend submitting all claims about new accidents, illnesses, and injuries to maximize your annual deductible. Reminder - your annual deductible is the amount you contribute before your insurance kicks in, so every qualifying invoice...