ManyPets to Odie

Q: Why is ManyPets no longer offering new or renewed policies in the US?

Globally, ManyPets is making important changes, and, as part of that, we’re pausing both new policy sales and renewals in the US under the ManyPets brand. But we don’t want to leave you and your pet in a tough position. That’s why we’ve partnered with Odie to offer a seamless transition for your policy renewal, including coverage of your pet’s existing conditions, so you won’t miss a beat or lose any coverage.

Q: What does it mean for Odie Pet Insurance to take over ManyPets’ policies?

Odie taking over ManyPets' policies means that when your current ManyPets policy reaches its renewal date, Odie will become your new pet insurance provider. They will manage all aspects of your renewed policy, so you continue to receive coverage without any gaps. Odie will also continue to cover any existing health conditions that are covered under your ManyPets policy (though not ones that pre-date your current policy). While your policy terms remain largely the same, Odie will handle claims, customer service, and any questions you may have moving forward.

Q: Why did ManyPets choose Odie?

ManyPets chose Odie because they share similar values and a strong commitment to providing pet parents with high-quality, comprehensive pet insurance. Odie is known for offering flexible plans, excellent customer service, and a simple claims process—all qualities that complement ManyPets' own mission of keeping pets happy and healthy.

Q: When will the transfer to Odie officially take effect?

The transfer to Odie will take effect when your current ManyPets policy reaches its renewal date. You’ll receive communication from Odie well in advance of this date with information on your new policy terms and renewal quote to ensure you continue to receive seamless coverage for your pet. Until your renewal date, your ManyPets policy remains active and fully operational, so there’s no immediate change to your coverage.

Q: Will my ManyPets policy still be valid after the transition to Odie?

Your ManyPets policy will remain valid until its renewal date. After that, your coverage will transition to Odie, which means your current ManyPets policy will no longer be in effect once the renewal occurs. However, Odie will provide a new policy that continues covering your pet, including any conditions already covered under your ManyPets plan. There won’t be any gaps in your pet’s coverage.

Q: Will my policy renew with Odie automatically?

Yes, you will receive a renewal email from Odie Pet Insurance with updates to your current policy terms and a new annual pet insurance quote. All communication from Odie will provide the date at which your new policy will begin, and your credit card will be charged on the Policy Effective Date.

Q: Can I choose to transfer to Odie before my annual renewal date?

Your ManyPets policy will remain active until your annual renewal date, so you won't be able to transfer to Odie before then. To avoid any gaps in coverage, it’s best to let your ManyPets policy run its full term. Once it expires, Odie will take over and continue providing coverage without interruption

Q: How will I know when it’s time to renew my policy under Odie?

You’ll receive communication from ManyPets and Odie with clear details about your upcoming policy renewal well before your renewal date. This message will include everything you need to know about continuing your coverage, as well as updated pricing, so keep an eye on your inbox as the date approaches.

Q: What happens if my pet has a new health condition after I renew with Odie?

If your pet develops a new health condition after you renew with Odie, it will be covered according to the terms of your new policy, just like any other condition that arises during the policy period.

Q: Will I get the same rates at Odie?

Your rates with Odie will be exactly what they would have been with your scheduled ManyPets renewal. Rates may still increase at renewal, but this always would have been the case. You’ll receive full details about your specific rates and coverage before your renewal date.

Question 1

Why is ManyPets no longer offering new or renewed policies in the US?

Question 2

What does it mean for Odie Pet Insurance to take over ManyPets’ policies?

Question 3

Why did ManyPets choose Odie?

Question 4

When will the transfer to Odie officially take effect?

Question 5

Will my ManyPets policy still be valid after the transition to Odie?

Question 6

Will my policy renew with Odie automatically?

Question 7

Can I choose to transfer to Odie before my annual renewal date?

Question 8

How will I know when it’s time to renew my policy under Odie?

Question 9

What happens if my pet has a new health condition after I renew with Odie?

Question 10

Will I get the same rates at Odie?

Question 11

Will my policy coverage details – deductible, reimbursement percentage, annual limit – change under Odie?

Question 12

Can I keep my pet’s Wellness Plan?

Question 13

Will any pet insurance company cover my pet’s existing conditions—or just Odie?

Question 14

Can I still submit claims to ManyPets if I have an existing policy or policies?

Question 15

How do I submit claims for dates before my ManyPets policy expires or I renew with Odie?

Question 16

What happens to ManyPets claims that are currently under review?

Question 17

How do claims work at Odie?

Question 18

Will I still get customer support from ManyPets after my policy renews under Odie?

Question 19

Will the ManyPets app and online portal continue to function or will a new one be available to me?

Question 20

Will Odie have an online portal or app for managing claims and policy updates?

Question 21

How will I make payments to Odie after the transition?

Question 22

How do I contact Odie Pet Insurance regarding questions or changes to my renewal?

Question 23

What if I'm a current ManyPets customer and I want to insure a new pet with ManyPets?

Question 24