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Customer FAQs

  • How does ManyPets pet insurance work?

    We make it easy with three (3) simple steps: Step 1: When your pet is sick or injured, visit any licensed veterinarian in the U.S. for diagnosis and treatment, and pay as usual at checkout (don’t forget to ask for a copy of your itemized vet bill)....
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  • How to contact us?

    If you can't find the answer you are looking for in our FAQs, our customer care team is always here to help! For claims: You can reach our claims team by emailing us at For general inquiries: You can email us at:...
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  • Does ManyPets cover routine or preventative care?

    Like other pet insurance plans on the market, our base pet health insurance plan only covers the costs of diagnostics and treatments related to accidents and illnesses. But ManyPets offers a wellness plan add-on to help pay for preventative care...
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  • What are bilateral conditions, and does ManyPets cover them?

    What is a bilateral condition? A bilateral condition is a medical condition that can happen on both sides of your pet’s body. Examples include cruciate ligament issues, slipping kneecaps (also known as luxating patella) or joint dysplasia (such as...
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  • What does ManyPets pet health insurance cover?

    Your ManyPets pet health insurance policy covers your pet's treatments and healthcare costs in the event of an accident or illness. If your dog eats a sock and needs their stomach pumped,  you're covered (provided this occurs after your policy's...
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