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Customer FAQs
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How does ManyPets pet insurance work?
Read moreWe make it easy with three (3) simple steps: Step 1: When your pet is sick or injured, visit any licensed veterinarian in the U.S. for diagnosis and treatment, and pay as usual at checkout (don’t forget to ask for a copy of your itemized vet bill).... -
How to contact us?
Read moreIf you can't find the answer you are looking for in our FAQs, our customer care team is always here to help! For claims: You can reach our claims team by emailing us at manyclaim@manypets.com For general inquiries: You can email us at:... -
Does ManyPets cover routine or preventative care?
Read moreLike other pet insurance plans on the market, our base pet health insurance plan only covers the costs of diagnostics and treatments related to accidents and illnesses. But ManyPets offers a wellness plan add-on to help pay for preventative care... -
What are bilateral conditions, and does ManyPets cover them?
Read moreWhat is a bilateral condition? A bilateral condition is a medical condition that can happen on both sides of your pet’s body. Examples include cruciate ligament issues, slipping kneecaps (also known as luxating patella) or joint dysplasia (such as... -
What does ManyPets pet health insurance cover?
Read moreYour ManyPets pet health insurance policy covers your pet's treatments and healthcare costs in the event of an accident or illness. If your dog eats a sock and needs their stomach pumped, you're covered (provided this occurs after your policy's...
Claims
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How do I file a pet health insurance claim?
Read moreIt’s easy! Just follow these three (3) simple steps: Step 1: When your pet is sick or injured, visit any licensed veterinarian in the U.S. for diagnosis and treatment, and pay as usual at checkout (don’t forget to ask for a copy of your itemized... -
How will I get paid for a claim?
Read moreAfter your claim is approved, we will issue payment, minus the amount of your deductible and copay. When submitting your claim online, you can choose either direct deposit (fastest option) or check. -
If I have a wellness plan with my veterinarian, how will my ManyPets wellness product work?
Read moreWe think it's wonderful that your pet has so much protection! It's also important to understand how your ManyPets wellness product will work in combination with a wellness plan purchased through your veterinarian. Our wellness plan provides... -
When can I submit my first claim?
Read moreYour accident and illness plan has a 15 day waiting period. So, if you enrolled with ManyPets on January 1st, your first eligible claim would have a treatment date of January 16th. Any claims submitted with treatment dates within your waiting... -
Can you tell me if my claim will be covered before I send it to you?
Read moreWe cannot confirm if a specific treatment or service will be covered until we have received the veterinarian invoice and other required information. We assess each claim upon receiving that information and encourage you to send us all claims you...