How do I file a pet health insurance claim?

Last updated a year ago - 1 min read

It’s easy! Just follow these three (3) simple steps:

Step 1: When your pet is sick or injured, visit any licensed veterinarian in the U.S. for diagnosis and treatment, and pay as usual at checkout (don’t forget to ask for a copy of your itemized vet bill).

Step 2: Log in to your account at and press the “Make a Claim” button. Enter the details of your claim, upload a copy of your vet bill, and press submit!

Step 3: Sit back and relax while we process your claim. We’ll send you regular updates via email so that you can track our progress.  If approved, we’ll pay you back for everything we cover up to your copay amount and after you’ve met your yearly deductible.

If you need to contact someone from our team, please email

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