How do I make a claim for my customers?

You can submit a claim on behalf of our mutual customer (the pet owner) by using our ManyPets Vet Portal. Click here to login or register your practice for the Vet Portal. Please note: if your practice has multiple branches you will require a unique email for each to set them up.

Where can I get claims updates?

The easiest place to find updates about a previously submitted claim is in your practice’s Vet Portal account. You can do full policy checks and track your claims there. If you can’t find the information you need on the Vet Portal, please contact our team at vet-claims@manypets.com or call our support line at 0345 340 4090 and select option 4 (vet).

Does ManyPets offer pre-authorisation?

You asked, we answered...and pre-auth is coming soon! To stay in the know about updates in Vet Portal like our official pre-auth launch, scroll up to register for our monthly vet teams newsletter.

Who can register to use the Vet Portal?

The ManyPets Vet Portal has been built with vets for vets. Thus, any veterinary business registered with the RCVS is entitled to utilise it for efficient claiming (this most commonly includes first opinion practices, out-of-hours care, and referral/speciality hospitals). It is also available for use by the following providing they meet our qualification standards as shown: Behaviourists: Physiotherapists: Chiropractitioners: Hydrotherapists:

Why do I keep seeing an error message in Vet Portal?

If you have any technical difficulties, please send a full screenshot with details to vetteam@manypets.com.

What's needed to submit/settle a claim?

Follow these steps to submit a clean, seamless claim to us, which speeds up the claims process and helps our mutual customers:

What do you consider an acceptable financial document to submit with a claim?

While an itemised invoice is typically the easiest option, we're happy to accept any proof of treatment/charges (i.e. financial loss to the practice) if it fits the following guidelines:

Why is my claim taking so long?

There are a few reasons why claims may take longer than you anticipate. One of the most common issues insurance companies face are discrepancies. Here are some examples: Some common mismatches we see that can delay claim processing are:

I have submitted a claim with an error. What can I do?

Whilst our system prompts you to double check all information before submitting a claim, we understand that sometimes mistakes happen. If you realise that you've submitted something incorrectly after submission, please email vet-claims@manypets.com straight away with the correct information and we can make amendments to the claim as required. Please do not submit again.

Do you have a vet line I can call?

Yes. Don't forget: the fastest place to do a full policy check or track a claim is on our Vet Portal . For emergencies, urgent queries, or if you cannot find what you need on Vet Portal, please call us on our dedicated vet line at 0345 646 0795 Monday through Friday 9am to 5.45pm.

For veterinary professionals

The ManyPets Vet Portal

Why use the ManyPets Vet Portal?

Save time

Full policy checks

Directly upload documents

Track claims

Get payment details fast

Get paid quicker

Why use the ManyPets Vet Portal?

Get familiar with the ManyPets Vet Portal

Register your practice

1. Fill out the form

2. The vet team will be in touch

3. Start using Vet Portal

Register your practice

A dog with its tongue out sits in front of a smiling woman.

The ManyPets Vet Portal has been a valuable tool in processing insurances swiftly

Thanks to the portal we can quickly assess a patient’s policy and whether we can facilitate a direct claim for our clients which we know can be a game changer and relieve some of the stress they go through when their pets are poorly.

Laura Linck - Practice Manager, Movement Referrals