How can we help?

We want to make things easier for you, by using our help centre we’re able to identify the needs of our customers, if there’s something missing you can rate the article or contact us directly.

Key facts documents
Key facts documents

A summary of all our policies

Top questions

  • How to contact us about your policy

    Did you know you can view and edit your policy details via My Account? You can also download your policy documents and submit any claims. If you still need help with your policy, you can contact us via the following: Claims The quickest, most...
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  • Can I change my direct debit/monthly payment date?

    Thank you again for insuring your pet with us! 😊 We completely understand why you may want to change your payment date for your policy but due to the way our systems work, we are unable to change Direct Debit dates. This means your payment date...
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  • How do I make a claim?

    The quickest, most convenient way to make a claim is via My Account. Because you can easily submit all the information we'll need straight away (like invoices and medical history), it helps us process your claim much faster. If you'd prefer to make...
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  • My pet is sick

    All our customers with vet fee cover can get unlimited, 24/7 online vet advice. Please note, if your pet is seriously unwell we recommend you contact your vets immediately. This service is not available on Liability only policies.
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Have more questions?

Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

Learn more