How can we help?
We want to make things easier for you, by using our help centre we’re able to identify the needs of our customers, if there’s something missing you can rate the article or contact us directly.
Key facts documents
A summary of all our policies
Frequently asked questions
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Top questions
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How to contact us about your policy
Read moreDid you know you can view and edit your policy details via My Account? You can also download your policy documents and submit any claims. If you still need help with your policy, you can contact us via the following: Claims For customers with... -
Can I change my direct debit/monthly payment date?
Read moreThank you again for insuring your pet with us! 😊 We completely understand why you may want to change your payment date for your policy but due to the way our systems work, we are unable to change Direct Debit dates. This means your payment date... -
How do I make a claim?
Read moreAll customers can submit claims by logging in with their email and password through the Existing Customers area of our website, you will find the service in the ‘my quotes and policies’ area when you click on ‘My Account’. If you would prefer to... -
My pet is sick
Read moreSpeak to a vet 24/7 with free FirstVet appointments, find out more here Please note, if your pet is seriously unwell we recommend you contact your vets immediately. This service is not available on Liability only policies.
Have more questions?
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Claiming online
Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.
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24/7 video consultations with a vet
FirstVet provides video appointments with UK-registered vets and is open 24 hours, 365 days a year. Their vets can help if you’re worried your pet is ill or has had a minor accident. They can offer advice, treatment recommendations, a referral to your local practice or just reassurance.
Learn about FirstVet