How can we help?
We want to make things easier for you, by using our help centre we’re able to identify the needs of our customers, if there’s something missing you can rate the article or contact us directly.
Key facts documents
A summary of all our policies
Frequently asked questions
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Top questions
How to contact us about your policy
Read moreDid you know you can view and edit your policy details via My Account? You can also download your policy documents and submit any claims. If you still need help with your policy, you can contact us via the following: Claims The quickest, most...Can I change my direct debit/monthly payment date?
Read moreThank you again for insuring your pet with us! 😊 We completely understand why you may want to change your payment date for your policy but due to the way our systems work, we are unable to change Direct Debit dates. This means your payment date...How do I make a claim?
Read moreThe most convenient way to claim is to ask your vet to do it for you through ManyPets Vet Portal. We built the portal with vet teams to make your claim faster. You just need to chat with your vet to see if they are signed up. We recommend this...
Have more questions?
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Claiming online
Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.
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Unlimited vet support
All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.
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