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Don’t be a stranger

Can’t find the answer you need? Get in touch with your questions about your pet or our insurance policies.

4.3 | 967
4.3 out of 5
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Find an answer right now

If you have a burning question, we might have already answered it in our help centre. Simply type your question in, and select an answer topic. It’s also worth checking out our handy help centre FAQs.

Pet insurance to help you, help them

Built by listening to thousands of pet parents, our policies put the needs of you and your furry best friends first. Get a pet insurance quote today for your cat, dog, or multi-pet pack.

Puppy insurance

Puppies can be accident-prone, naughty, and vulnerable to illness. Get ahead of their health problems with our puppy insurance plans.

Dog insurance

When your dog is a part of the family, it helps to know they’re protected from accidents, illness, and other mishaps. We offer insurance for dogs of all shapes and sizes.

Older dog insurance

Just like humans, our dogs are more likely to need cover as they age. Luckily our dog insurance cover has no upper age limit.

Kitten insurance

Kittens are curious and adventurous. Protect your younger feline friends as they grow and explore, with kitten insurance cover for accidents, illness and more.

Cat insurance

Protect your cat from bumps, scrapes, illness, and other potential problems. Explore our cat insurance plans here.

Older cat insurance

Take care of your cat into its golden years. Our older cat insurance policies offer cover for accidents, illness and other issues as your feline friend grows old.

Pre-existing conditions pet insurance

All our policies cover conditions that haven’t needed vet treatment, medicine, or advice for two years. Our Pre-existing policy can cover more recent conditions, if they’ve been symptom and treatment-free for three months.

Multi-pet insurance

Got a pack to cover? Insure all your pets on the same policy and get a discount of up to 15%.
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Sales and general queries

Want to discuss your options over the phone? Whether it’s a policy you’re after, or you have a question about your pet or our insurance, we’ll be more than happy to help.


Opening hours:

  • Monday to Friday: 9am to 5:30pm

  • Saturday: 9am to 1pm

  • Sunday: Closed


How to claim

Claiming is easy, and you can do it in a number of ways.


The quickest, most convenient way to make a claim is via My Account. Since you’ll be able to submit all the information we'll need straight away (like invoices and pet medical history), we can process online claims much faster.


If you'd prefer to make a claim via email, you can get in touch at


You can give us a call on 0345 646 1213 to make a claim - our friendly team is always happy to help.

Opening hours:

  • Monday to Friday: 9am to 5pm

  • Saturday & Sunday: Closed

Have more questions?

Submit a request form and we'll get back to you.