How to claim

Claims made easy

You can claim online or by phone and there aren’t any claims forms to complete. We’ll even contact the vet for you. Log in to get started.

Winner 'Best claims service'

Cat and dog owners voted us Best Claims Service Of The Year in the 2021 Moneyfacts Consumer Awards and we’ve received over 22,000 5-star Feefo reviews in the past 12 months.

Moneyfacts Consumer Awards 2021 - Best Claims Service
Feefo Platinum Trusted Service Award
Moneyfacts Pet Insurance Provider of the Year
Fairer Finance 5 Star Pet Insurance 2022 - Rated by Experts

How to claim

Treatments

1. Your proof

Get a copy of your pet’s medical history, their treatment invoice or a receipt if payment has been made.

2. Access your account

Log into your ManyPets online account.

A document with a pound symbol and a tick

3. Make your claim

Click 'make a claim', tell us what happened and upload your evidence.

Woman sitting in a chair holding a cup while stroking a cat on a table

What happens next?

Our pack of claims hounds will get to work sorting your claim as quickly as they can.

If they find we need more information we can contact your vet to get it so you can focus on looking after your pet.

We'll keep you updated by text and email to let you know when it's paid or if there are any delays.

When you make the claim you can choose if you want us to pay you or your vet (as long as they've agreed to it), so when it's approved you know where the money is going.

Dog opening mail

Track your claim

Log in toMy Accountto see the status of your claim.

We'll also email you a breakdown of your claim and let you know when it's paid. If you haven't received an email within 72 hours of submitting your claim, it's worth checking your junk or spam folder. 

Vet petting a dog while making a video call

Book a video call with a vet

If you're concerned about your pet you can also useFirstVetto speak to a UK-registered vet. ManyPets customers have unlimited free access to FirstVet and it can be used 24/7 on a phone or tablet.

It's useful if you're unsure if your pet needs a trip to the vet or if you want expert advice on any accidents or illnesses.

Customer reviews

We have thousands of 5-star reviews for our claims and service. Feefo gave us its Platinum Trusted Service Award in 2021 for consistently high ratings over the past three years.

5 out of 5
Feefo independent customer feedback

“Pawfet Customer Service”

Very impressed with their customer service and prompt settlement of my claim. I value being able to speak to someone who is friendly and understanding. My emails were also responded to promptly showing complete understanding of my situation. I highly recommend ManyPets pet insurance.

Carole
5 out of 5
Feefo independent customer feedback

“Simple, efficient, worry free”

The claim process was so simple, which made a very difficult situation easier. Freddie was treated straight away and we just had to send the invoice and ask they to pay the vet. Everything was sorted so quickly.

Julie
5 out of 5
Feefo independent customer feedback

“Highly recommended”

Great service, easy to get to speak to the team who are all very professional, knowledgeable and friendly. Paid out a previous claim, which was really easy to raise and no hassle throughout. Policies are easy to understand.

Sarah
5 out of 5
Feefo independent customer feedback

“Simply the best”

I have had various pet insurance in the past but find ManyPets to be the best all round. Never had a problem with any claim and very prompt payment. If I needed to speak in person with an advisor they have always been first class in resolving any queries.

Robert
Kitten being held and grabbing onto finger

The best service!

I put a claim in online and couldn’t believe it when it was settled in less than 24 hours! No quibbles, just fantastic service!

Frequently asked questions

Everything else you may want to know about ManyPets claims.

How long do I have to submit a claim?

You have up to one year from the vet's diagnosis or the date an accident happened to make a claim. We’ll not be able to pay claims submitted later. If you decide to cancel your policy, you’ll have 12 months to let us know of any treatments that took place before the cancellation date.

What if I need help with logging my claim?

Most customers make their claims online. Our online service is available 24/7 and we've made it as easy as possible so it's best to start there. If you prefer to call or email, you can reach us Monday-Friday 9 am-5 pm on 0345 646 1213 or myclaim@manypets.com.

Does ManyPets pay the vet direct?

Yes, we can pay you or your vet directly. Simply tick the box regarding who you would like us to pay, when submitting your claim.

We will pay the first vet that you have listed during your claim submission. You can enter up to two different vets.

If you would like us to pay a different vet – in the case of a referral, for example – then you can let us know in the comments box called ‘Almost there’ at the end.

It's a good idea to check with your vet that they will accept direct vet payments. Most of them do, however, its always best to check.

Do I need a claim form?

No need for a form, we’ll deal directly with your vets. All you need to do is submit a claim online.

How do I submit a continuation claim for an ongoing condition?

If your pet is receiving ongoing treatment, you can either claim as treatments take place or at the end as one large claim. All claims can be registered up to 12 months after the date of treatment or accident.

Making a continuation claim is easy, visit your account, create a new claim, select which claim it relates to and tell us how much you would like to claim for. Generally, we will only need an invoice for the most recent treatment your pet has received. If we require another copy of your pet’s medical history, we will reach out to you and your vet directly.

When can I make a claim?

What you need to know: 

  • If you have switched from another insurer, and do not have a gap in cover, we can accept claims straight away as long as you can supply evidence of your previous insurance. 

  • We are not able to pay for an accident in the first 48 hours of your policy

  • We are not able to pay for illnesses or behavioural conditions in the first 14 days of having cover with us.

  • We are not able to pay a claim if your pet passes away due to illness within the first 14 days of the policy.

  • If you delayed the start date of your policy, these waiting periods begin from that policy start date.

  • You have up to one year from the first diagnosis of an illness by a vet or the date an accident happened to make a claim. We will not be able to pay claims submitted later.

Waiting periods only apply when you first purchase a policy and not on renewal.

How do I make a claim on behalf of my client?

If you are a vet or specialist making a claim on behalf of your client, please call 0345 646 1213 (Monday-Friday 9 am-5 pm) or email myclaim@manypets.com. Once you’ve given us your client's information, and the amount owed we will contact them directly to make sure they are happy for us to process the claim. We can pay you directly.

ManyPets claims number

It's quick and easy to claim online but you can make a claim over the phone, just call 0333 130 4552​.

Our claims handlers will ask about the claim and your vet’s contact information. After that, we’ll be able to process the claim. We won’t ask you to fill in any forms, which should speed up the process and make your life easier.

If you have your policy number and any receipts for treatment to hand when you call it can speed up the claim, but this information is not essential.

Once we’ve contacted your vet we’ll update you on how the claim is progressing via text message and email.

If the claim is approved we can pay you or the vet, whichever you prefer.

ManyPets pre-authorisation

We don't currently offer pre-authorisation on claims.

What can’t I claim for

Pre Existing Conditions 
Unless you have apre-existing policy,we can’t cover claims for pre-existing conditions. A pre-existing condition is something that your pet had treatment, medication, or advice (including anything a vet observed and recorded in your pet's clinical history) for in the 24 months before the date of treatment you are claiming for. 

If your pet doesn't need treatment, medication, or advice for a condition for 24 months, we’ll no longer consider it pre-existing and you’ll be able to claim for it.

Routine Spaying and Neutering 
If you decide to spay or neuter your pet, we are not able to pay your claim. 

If your Vet recommends spaying or neutering due to a medical condition, we will happily review your claim. 

Our award-winning cat and dog insurance

Choose from policies we've designed to meet the needs of pet owners.
Dog sitting

Dog Insurance

Up to £15,000 of lifetime vet fee cover.
Cat sitting

Cat Insurance

Policies from £3,000 to £15,000 of vet fee cover.
Cat and Dog sitting together

Multi-pet Insurance

15% multi-pet discount for pets on the same policy.

A closer look

ManyPets vs The Competitors

Here's how ManyPets stacks up against other pet insurance companies

Many PetsNationwidePetsBestHealthyPaws
No Annual Limits Not included Included Included
Plans with 100% Reimbursements Not includedOptional Not included
Plans with Zero Deductible Not included Not included Not included
No Condition-Specific Waiting Periods Included Not included Not included
No fees (Sign-up, Interest, Claims-handling) IncludedCosts ExtraCosts Extra
Quote