How to claim

Q: Can ManyPets pay my vet directly?

Yes. Your vet can select themselves as the payee when submitting a claim, so we can pay them directly if your claim is approved. This can reduce stress for you and streamlines the claims process. Please confirm your vet does direct claims with insurers before choosing this option.

Q: Can my vet submit a claim?

Absolutely. It’s the most efficient way to claim. Your vet can do this via our ManyPets Vet Portal. If your vet isn’t registered, they can head to our vet page .

Q: I have visited more than one vet, how do I submit the claims?

You can get each vet to log a claim for the treatment your pet had at each clinic through the ManyPets Vet Portal. If you’re logging the claim yourself on My Account, you can add multiple vets to one claim. You’ll need to make sure you have your pet’s full medical history and the itemised invoice of all treatments for the claimed condition. You’ll need the invoice for every vet involved.

Q: Why does my vet start my claim if I've already paid them?

If you have already paid your vet for your pet’s treatment, they can still submit the claim for you and select you as the payee. This is still an easy way to make sure we get all the correct information and documents to process your claim as quickly as possible.

Q: How do I claim without being charged an admin fee by my vet?

Some vets may charge you an administrative fee to do a direct claim for you. This is at the vet’s discretion. We can’t cover this, so you’ll need to pay for it yourself. The charge is to account for the time they take to correctly submit your documents and take responsibility for managing the claim.

Q: What if my vets refuse to start my claim?

If your vet cannot help you with a claim, or does not do direct claims with insurers, you can still head to My Account to submit the claim yourself.

Q: I’ve invited my vets to claim, but I don’t see anything on my Claim dashboard.

It may take your vet a day or two to log the claim with us, and for it to show up in MyAccount. If you are concerned it has not been submitted, you can check with your vet to ensure they’ve submitted or contact our customer support team to check our system.

Q: Can vets submit claim via email?

The only way a vet can submit a claim for you is via the ManyPets Vet Portal. If they’re not already registered, they can do so quickly here .

Q: My vets don’t have a Vet Portal account - how do they submit a claim?

The only way for vets to log claims is through the ManyPets Vet Portal .

Q: Do you offer pre-authorisation?

We don't offer pre-authorisation, but it's something we're looking into.

Question 1

Can ManyPets pay my vet directly?

Question 2

Can my vet submit a claim?

Question 3

I have visited more than one vet, how do I submit the claims?

Question 4

Why does my vet start my claim if I've already paid them?

Question 5

How do I claim without being charged an admin fee by my vet?

Question 6

What if my vets refuse to start my claim?

Question 7

I’ve invited my vets to claim, but I don’t see anything on my Claim dashboard.

Question 8

Can vets submit claim via email?

Question 9

My vets don’t have a Vet Portal account - how do they submit a claim?

Question 10

Do you offer pre-authorisation?

Question 11

How does my vet access my policy details?

Question 12

Does ManyPets pay the vet direct?

Question 13

How long do I have to submit a claim?

Question 14

Do I need a claim form?

Question 15

How do I submit a continuation claim for an ongoing condition?

Question 16

When can I make a claim?

Question 17

How to claim

Speak to your vet

Wait for your vet to log your claim

Follow your claim in My Account

Other ways to claim

My Account

Phone

Email