Existing customer information
Customer guide
Here to help you and your tailmates
What can we help with today?
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What can you do in My Account?
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Update pet details
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Change your address
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Update your contact details
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Review and manage payments
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Access your important documents
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Check your renewal information
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Adjust co-pay & excess contributions
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Cancel your plan
What can you do in My Account?
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Update pet details
Update pet details
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Change your address
Change your address
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Update your contact details
Update your contact details
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Review and manage payments
Review and manage payments
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Access your important documents
Access your important documents
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Check your renewal information
Check your renewal information
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Adjust co-pay & excess contributions
Adjust co-pay & excess contributions
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Cancel your plan
Cancel your plan
Access your Perks
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DNA testing discount
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Preventative pet care
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Perks your pet deserves
Access your Perks
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DNA testing discount
DNA testing discount
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Preventative pet care
Preventative pet care
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Perks your pet deserves
Perks your pet deserves
Refer a friend
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1. Register to refer
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2. Tell your friends!
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3. Get ready to be rewarded
Refer a friend
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1. Register to refer
1. Register to refer
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2. Tell your friends!
2. Tell your friends!
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3. Get ready to be rewarded
3. Get ready to be rewarded
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Unlimited 24/7 video vet calls with your policy
Our handbooks and Insurance Policy Information Documents (IPIDs)
For plans starting or renewing on or after 15 May 2026.
Complete Care
Complete Care
Standard Care
Standard Care
Standard Care Pre-existing
Standard Care Pre-existing
Essential Care
Essential Care
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