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Pets don't wait for opening hours. Our online vet service, provided by Joii, gives you access to great features:
It helps you understand what’s going on and what to do next.
All included with your ManyPets plan.
What is the online vet service?
When it can come in handy
It's great for everyday worries and unexpected moments, like:
Your pet seems unwell
It's late at night, or it's a weekend, and your pet seems unwell
Minor injuries
No matter your pet's age, little bumps and scrapes happen. UK-registered vets can tell you fast if a vet trip is needed - saving you time, stress and money.
Unsure if symptoms need a vet visit
Your pet is showing signs and symptoms of discomfort and you're not sure what to do
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How to access the service
It's as easy as 1, 2, 3. Simple, convenient and easy to use
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1. Log in to your ManyPets account
'Video vet' will be shown on your dashboard for you to select
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2. Activate your account
You'll be taken to Joii, where you should follow the prompts.
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3. Chat with a UK-registered vet from your phone or laptop
Choose live chat or video call and get connected in minutes ²
Real pets, real smiles
What are our other benefits?
We know not all pet insurance is up to scratch. We listened to pet owners to design plans and customer service they couldn't find elsewhere.
Pay your vet directly ³
We can pay your vet directly, as long as they agree, to save you the upfront costs
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Preventative pet care
Get 2 months free on our flea, tick and worming plan. T&Cs apply ⁴
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Great customer Perks ⁴
All plans come with great discounts and offers, including up to 30% off pet foodDedicated online account
Manage your plan with your own online account. You can even quickly submit your claim & track its progressFrequently asked questions
We answer the most common questions about pet insurance.
If I need to use your online vet service in the middle of the night, can I get a video vet call?
If I need to use your online vet service in the middle of the night, can I get a video vet call?
Between midnight and 7 am, video calls are available via live chat if the vet thinks it's needed.
Is lifetime pet insurance worth the cost?
Is lifetime pet insurance worth the cost?
Whether pet insurance is worth it or not will depend on your personal circumstances but we believe a plan with an annual limit is good value.
Because our cover limit renews every year, it’ll cover ongoing problems your pet develops as well as short -term illness, so it’ll cover vet fees now and in years to come.
We believe that peace of mind’s worth it, which is why we only offer plans with an annual limit.
Footnotes
Some of our services are provided by a third party.
Based on an average wait time (chat and video) of 10 minutes and an average wait time (video only) of 15 minutes. Covers consultations on Joii between 1st January 2025 and 31st December 2025 inclusive.
If your vet agrees in advance and uses ManyPets Vet Portal.
Perk offers subject to change. Terms apply.