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Why Our Cover is Different
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Helpful customer service
Our UK customer service team are happy to answer your questions.:quality(75))
Specialist care
We listened to pet parents to create cover that is built especially for pets.:quality(75))
Cancel anytime
Pay monthly and cancel your policy at any time, without any charges.:quality(75))
Simple claims
Claim online with no paper forms. We’ll track its progressOur Lifetime plans
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Complete Care
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Standard Care
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Essential Care
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Pet Owners Love Our Cover
We know not all pet insurance is up to scratch, which is why we listened to owners to design the plans and customer service they couldn’t find elsewhere.
All plans cover conditions that ended more than two years before your policy starts
We have a plan that can cover more recent pre-existing conditions
No waiting period for claims if you switch to us from another insurer of 12 months or more
Up to 15% discount on multi-pet plans
Vet fee excess is paid once a policy year, rather than on every claim or condition
Most plans are customisable with different excesses and co-payment options
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24/7 vet video calls
Unlimited vet support
All our customers with vet fee cover can get unlimited, 24/7 online vet advice.
We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.
Over 40,000 of our customers have used online vet advice to decide if their pet needs a trip to the vet or if it’s something they can manage at home.
It’s convenient and gives reassurance that you’re doing the right thing for your pet.
The vet was amazing! Her advice and support for my concerns of my ragdoll were second to none.
Pet Insurance Provider Of The Year 2025
Thousands of pet owners voted us Pet Insurance Provider Of The Year in the 2025, 2024, 2022 and 2021 Moneyfacts Consumer Awards.
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5-star customer reviews from Trustpilot
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How our claims are different
Easy online claims with no long forms - but you can call if you want
We can pay you or your vet directly, if they agree
Check on a claim in My Account, and we’ll text you as it progresses
Thousands of 5-star claims reviews from our customers, including one customer who said: "Kept me in the loop throughout the process. Really kind telephone operators. Excellent experience from beginning to end."
Frequently asked questions
We answer the most common questions about pet insurance.
How much will my cover cost?
How much will my cover cost?
You can find out by getting a quick quote. It's difficult to predict how much a pet insurance plan will cost so it's easiest to enter some details about your pet to see the prices for different plans. If you call up you'll be asked the same questions we have online, which are used to calculate your price.
Can I call you?
Can I call you?
Yes. We love to help people who want to know more about our cover. Get in touch with our UK customer service team on 0345 340 4090.
What is lifetime cover?
What is lifetime cover?
Lifetime pet insurance refers to plans that have a vet fee limit that resets each year you renew. You can claim up to the full vet fee limit every year and they provide continued cover for conditions your pet may develop during its lifetime. Find out more about how lifetime pet insurance works.