Handbooks, IPIDs and Notices of Change

Q: 1 October 2025

Complete Care Handbook Complete Care IPID

Q: 24 April 2025

Complete Care Handbook Complete Care IPID

Q: 1 October 2025

Standard Care Handbook Standard Care IPID

Q: 24 April 2025

Standard Care Handbook Standard Care IPID

Q: 16 May 2026

Standard Care Pre-existing Handbook

Q: 1 October 2025

Standard Care Pre-existing Handbook Standard Care Pre-existing IPID Standard Care Pre-existing Notice of Change

Q: 24 April 2025

Standard Care Pre-existing Handbook Standard Care Pre-existing IPID

Q: 1 October 2025

Essential Care Handbook Essential Care IPID

Q: 24 April 2025

Essential Care Handbook Essential Care IPID

Q: 1 October 2025

Complete Handbook Complete IPID

Question 1

16 May 2026

Question 2

1 October 2025

Question 3

24 April 2025

Question 4

16 May 2026

Question 5

1 October 2025

Question 6

24 April 2025

Question 7

16 May 2026

Question 8

1 October 2025

Question 9

24 April 2025

Question 10

16 May 2026

Question 11

1 October 2025

Question 12

24 April 2025

Question 13

16 May 2026

Question 14

1 October 2025

Question 15

25 November 2024

Question 16

1 August 2024

Question 17

1 Jan 2024

Question 18

4 June 2023

Question 19

1 April 2023

Question 20

1 January 2023

Question 21

16 May 2026

Question 22

1 October 2025

Question 23

25 November 2024

Question 24

1 August 2024

Question 25

1 January 2024

Question 26

4 June 2023

Question 27

1 January 2023

Question 28

16 May 2026

Question 29

1 October 2025

Question 30

25 November 2024

Question 31

1 August 2024

Question 32

1 January 2024

Question 33

4 June 2023

Question 34

1 January 2023

Question 35

16 May 2026

Question 36

1 October 2025

Question 37

25 November 2024

Question 38

1 August 2024

Question 39

1 January 2024

Question 40

4 June 2023

Question 41

1 January 2023

Question 42

1 October 2025

Question 43

1 August 2024

Question 44

1 January 2024

Question 45

4 June 2023

Question 46

1 January 2023

Question 47

1 January 2023

Question 48

16 May 2026

Question 49

1 October 2025

Question 50

1 August 2024

Question 51

1 January 2024

Question 52

4 June 2023

Question 53

1 January 2023

Question 54

16 May 2026

Question 55

1 October 2025

Question 56

1 August 2024

Question 57

1 January 2024

Question 58

4 June 2023

Question 59

1 January 2023

Question 60

1 October 2025

Question 61

25 November 2024

Question 62

1 January 2024

Question 63

4 June 2023

Question 64

Handbooks, IPIDs and Notices of Change

Handbook, IPID and Notice of Change explainer

Our plans, new and old

Optional extras

Complete Care

16 May 2026

1 October 2025

24 April 2025

Standard Care

16 May 2026

1 October 2025

24 April 2025

Standard Care Pre-existing

16 May 2026

1 October 2025

24 April 2025

Essential Care

16 May 2026

1 October 2025

24 April 2025

Complete

16 May 2026

1 October 2025

25 November 2024

1 August 2024

1 Jan 2024

4 June 2023

1 April 2023

1 January 2023

Regular

16 May 2026

1 October 2025

25 November 2024

1 August 2024

1 January 2024

4 June 2023

1 January 2023

Pre-existing

16 May 2026

1 October 2025

25 November 2024

1 August 2024

1 January 2024

4 June 2023

1 January 2023

Value (excluding £2k)

16 May 2026

1 October 2025

25 November 2024

1 August 2024

1 January 2024

4 June 2023

1 January 2023

Value £2k

1 October 2025

1 August 2024

1 January 2024

4 June 2023

1 January 2023

Liability Only (no longer on sale)

1 January 2023

Fixed For Life (no longer on sale)

16 May 2026

1 October 2025

1 August 2024

1 January 2024

4 June 2023

1 January 2023

MoneyBack plan (no longer on sale)

16 May 2026

1 October 2025

1 August 2024

1 January 2024

4 June 2023

1 January 2023

MoneyBack optional extra

1 October 2025

25 November 2024

1 January 2024

4 June 2023