Unlimited, 24/7 video vet calls and live chat as standard
Get instant guidance on 160+ conditions with a vet-written symptom checker
Available on most computers, mobiles or tablets
Set up in just a few steps
What's Joii?
We know your pet is your whole world. When they aren't quite themselves, all we want is to get them help and make sure it's not something serious quickly.
But sometimes, life gets in the way. It's late, your car is in the garage, you're in the middle of a hectic workday or you can't get an out-of-hours appointment.
We get it. It's stressful. Even if you suspect it’s nothing to worry about, you just want to be sure.
That's where Joii can help.
Not only do you get access to video vet calls with a UK-registered vet, but you also get access to live chat and a symptom checker that provides instant guidance written by vets on over 160 conditions.
All included as standard in your ManyPets plan.
From upset tummies to figuring out why your pet is a little off-colour, a call with a video vet, live chat or using the symptom checker, can give you reassurance on next steps quickly.
Why we think you'll love it
Easy access to vet advice, in a way that suits you
Appointments with trusted, UK-registered vets 24/7, 365.
Manage every step in My Account. That means no third-party apps to download.
Here's everything you need to know about our new video vet provider.
Does Joii replace the need for a regular vet?
No. It's there to check if an issue is serious or to solve any worries quickly. It's there to supplement - not replace - regular vet visits.
You must see your vet if you suspect something is seriously wrong with your pet.
Do I have to pay for Joii?
No. All of our insurance plans include video vet calls, the symptom checker and live chat as standard. We don't charge extra for the service, and you can use it 24/7.
When should I use Joii?
You should use Joii to get a professional to check mild symptoms when you can't see your vet.
We do all the magic. When you click the link in the My Account, Joii will recognise that you’re one of our customers.
Do I need a smartphone to use Joii?
No - you can access the web version of Joii through your computer or laptop, too. You'll just need a webcam, microphone and a good internet connection for video vet calls.
Can I see my own vet through Joii?
Unfortunately, no. The service exists to give you access to an online consultation as soon as possible or for when you can't get one at your current vet.
But all of Joii's vets and veterinary nurses are fully registered with the Royal College of Veterinary Surgeons (RCVS), so your pet is in safe, qualified hands.
Does Joii offer house visits?
No. It's an online video vet, symptom checker and live chat service only. Joii can put you in contact with a local vet if you need.
Can I use Joii for an emergency?
No. If it’s a pet health emergency, please see your own vet to avoid any treatment delays and get your pet the help they need.
Joii is designed for non-urgent pet health concerns, routine advice and general guidance.
Are details from Joii consultations shared with ManyPets?
Yes. Joii will share details about consultations with us.
Can I see the same vet each time?
This is not always possible. But all video or live chat vets have access to your pet's medical record with Joii and will be able to pick up where a previous vet may have left off.
Can a vet accurately examine my pet online?
Yes, many examinations can be effectively carried out online.
To make the most of your examination. Before you call them, make sure to have:
A strong wi-fi connection
Good lighting
Notifications enabled
Your device charged
Your pet with you
Will my own vet know about my pet’s treatment through Joii?
Not automatically. Joii is independent. With your permission, they may request to share your history with your vet practice, previous digital provider and vice versa.
This can't take place without your permission. Your treatment plans from Joii are always available in the Joii dashboard should you need to show your local vet.
Are Joii vets and nurses qualified?
Yes. All of Joii's vets and nurses are fully qualified and registered with the Royal College of Veterinary Surgeons (RCVS).
Does Joii cover treatment costs?
No. Joii doesn't cover treatment and out-of-hours costs; they just provide an appointment over video call or live chat to diagnose an issue and suggest next steps. They also provide a symptom checker.
You should check the exact terms and conditions of your insurance plan before making a claim, and you can always review details in your handbook.
What if I don't have a webcam or microphone for video vet calls?
We'd recommend using live chat or symptom checker in these instances, which is a good alternative to video vet calls. That way, you just need a computer, mobile or tablet with a stable internet connection.
I can't access My Account. What do I do?
If you have trouble accessing My Account, try resetting your password. If that doesn't work, please contact us.
Who do I contact if I have technical problems using Joii?
We're sorry you've had problems with the service. Please visit our contact us page to find out how to contact Joii and solve any issues you have.
Can I get a video call after midnight?
Between midnight and 7am video calls are available via live chat, if the vet thinks it's needed.
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