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Customer Support FAQs
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How does ManyPets pet insurance work?
Read moreWe make it easy with three (3) simple steps: Step 1: When your pet is sick or injured, visit any licensed veterinarian in the U.S. for diagnosis and treatment, and pay as usual at checkout (don’t forget to ask for a copy of your itemized vet bill).... -
How to contact us?
Read moreIf you can't find the answer you are looking for in our FAQs, our customer care team is always here to help! For claims: You can reach our claims team by emailing us at manyclaim@manypets.com For general inquiries: You can email us at:... -
Does ManyPets cover routine or preventative care?
Read moreLike other pet insurance plans on the market, our base pet health insurance plan only covers the costs of diagnostics and treatments related to accidents and illnesses. But ManyPets offers a wellness plan add-on to help pay for preventative care... -
What does ManyPets pet health insurance cover?
Read moreYour ManyPets pet health insurance policy covers your pet's treatments and healthcare costs in the event of an accident or illness. If your dog eats a sock and needs their stomach pumped, you're covered (provided this occurs after your policy's... -
Will my vet accept my pet health insurance policy?
Read moreUnlike with human health insurance plans, which require pre-authorization and limit you to ‘in-network” providers, we’ll pay you directly instead of reimbursing your vet. Therefore, your pet is free to receive treatment from any licensed... -
Is my information safe?
Read moreVery. We take your privacy and the security of your information extremely seriously. We’ve designed the ManyPets platform to comply with all relevant privacy laws and have implemented strict security protocols to protect your information. Please... -
What happens if I miss a payment?
Read moreIf you fail to make a payment, we will do everything to reach you by phone or email. However, if we don't receive your payment within ten (10) days\*, we will cancel your policy immediately. \*Varies by state, please refer to your policy document. -
How can I cancel my pet health insurance policy?
Read moreWe’re sad to see you go, but you can cancel your pet health insurance policy, free of charge, at any time (please review the T&C’s of your wellness plan). Simply call or email our customer care team, and they will cancel your policy. If you decide... -
What payment methods do you accept?
Read moreWe currently accept any debit or credit cards issued by VISA, MasterCard, American Express, or Discover. -
How do you calculate my price?
Read moreYour plan’s monthly price, or “premium,” is calculated individually for each pet and is based on several different factors, including your pet’s breed, age, location, deductible, co-pay, and optional add-ons. -
How do I sign up?
Read moreYou can purchase a pet health insurance or a wellness plan (or both) online at www.manypets.com or call us at: +1 (888) 978-5291. -
What does ManyPets pet health insurance not cover?
Read moreUnfortunately, our policies can't cover everything that happens to your pet. But we don't want there to be any surprises when it comes time to file your next pet insurance claim. So, here's a list of the most common exclusions we encounter during... -
Does ManyPets cover dental?
Read moreOur insurance policy may cover the costs of diagnosing and treating dental injuries and dental illnesses. The ManyPets pet insurance policy does not cover preventative care such as dental cleanings or dental products. However, the ManyPets Wellness... -
What about cancer?
Read moreFingers crossed, this is something you and your pet will never have to worry about. But it’s always wise to be prepared, and fortunately our pet health insurance plan does cover vet-approved cancer treatments, including chemotherapy and radiation... -
What’s the difference between a pet health insurance policy and a pet wellness plan?
Read moreThe ManyPets pet health insurance policy covers treatments and healthcare costs for accidents or illness, while the wellness plan provides reimbursement for routine and preventative care, such as vaccinations.