Our commitment is to be accessible for everyone
We make sure our website is accessible to everyone, using accessibility best practices and standards to improve our website’s user experience for all visitors. We want every user to find the information they need in the format that works best for them.
This means we display our information in a way that’s easy to find, easy to read and easy to understand in a way that works for everyone.
Where we are
We use clear, simple language on our website, emails and policy documents and deliver information in different formats. We believe people visiting our website and accessing our information should understand what they’re reading and we’re responsible for that.
Documents
Please contact us for any document requests. You can ask us to post or email policy documents to you and print or display them in a large font or braille format. You can find our contact details below.
Current Limitations
Our goal is to meet the Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, which represents a widely recommended level of web accessibility, addressing common barriers for users, such as ensuring good colour contrast, clear headings, and consistent navigation. We aim to make it easy for all users, including those with disabilities, to access information about our pet insurance products and services.
We know that some areas may not yet be fully optimised for all users. Known issues include:
Some third-party tools and embedded content may not fully support keyboard navigation or screen readers.
Certain form fields, like text boxes, drop downs and checkboxes, may require additional labelling for improved clarity with assistive technologies.
Some PDF documents may not be fully accessible to screen readers.
We are actively working to address these issues and welcome feedback from users who encounter accessibility barriers. You can use our contact details below.
Adjusting Your Device and Browser Settings
We understand that every user has different needs, and there are several ways you can adjust your device or browser settings to enhance your experience on our website:
Increase text size – Most browsers allow you to zoom in by pressing Ctrl + + (Windows) or Cmd + + (Mac).
Change colours and contrast – Many devices and browsers offer high-contrast modes or colour adjustments.
Enable text-to-speech – Screen readers, like NVDA, JAWS, and VoiceOver, can help users navigate our content.
Adjust keyboard navigation – You can use the Tab key to move between parts of the page without a mouse.
We recommend the following resources for adjusting your device:
W3C’s Web Accessibility Initiative (WAI) resources – Provides insights into how different people use the web and the assistive technologies available to improve accessibility.
AbilityNet’s My Computer My Way – Offers step-by-step guides on adapting devices and software to suit individual accessibility needs.
Apple Accessibility Support – Details the built-in accessibility features in Apple products, including VoiceOver, Zoom, and AssistiveTouch.
Microsoft Accessibility Features – Provides information on Windows accessibility settings, including Narrator, Magnifier, and keyboard shortcuts.
Google Accessibility Help – Covers using accessibility tools on Android devices and the Chrome browser.