How to use FirstVet

You can access FirstVet from any mobile device, laptop or desktop computer.

How to book an appointment

1. Pop over to My Account and select a policy
2. Select FirstVet - you can find it under Key features (pictured below)
3. Pick your pet and book a time slot
4. Let them know what’s wrong - you can send photos too
5. Enter your mobile number and we’ll ping you a 4-digit SMS code to enter
6. You’re booked and ready to see the vet

How to attend appointments on a mobile device

1. Download the FirstVet app from the App Store or Google Play
   

   
2. The policy holder will need to register with the same email address used for your ManyPets account
3. Make sure you’ve turned notifications on
4. Get ready for the camera, your vet will be video calling when it’s time for your appointment

To attend appointments on a desktop or laptop

1. Go to the ManyPets page on the FirstVet website
2. Click on ‘Get Started’
3. The policy holder will need to register with the same email address used for your ManyPets account
4. When it’s time for your appointment you can enter the online waiting room and the vet will let you in when they’re ready

What if I don’t have a mobile phone?

Call FirstVet on 0330 808 1281 and somebody will help to get you started. They’re open from 9:00am to 5:00pm Monday to Friday, excluding bank holidays. Once you’re ready, you’ll be able to have vet consultations through your desktop or laptop computer.