Vet video calls

An online video vet call the moment you need

Get expert advice from a UK-registered vet whenever your pet's ill or has an injury.
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  • FirstVet video appointments with a UK-registered vet
  • 24 hours, 365 days a year
  • Access from any mobile, laptop or computer
Excellent
4.5 out of 5
4.5 out of five star rating on Trustpilot
4.5
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Illustration, Vet in a phone stepping outside of it to pet a dog

What is FirstVet?

FirstVet provides video appointments with UK-registered vets and is open 24 hours, 365 days a year.

Their vets can help if you’re worried your pet is ill or has had a minor accident. They can offer advice, treatment recommendations, a referral to your local practice or just reassurance.

Illustration of a woman crouching down petting a dog and talking to a vet over the phone

How to use FirstVet

You can access FirstVet from any mobile device, laptop or desktop computer.

You'll need a FirstVet account to be able to use the service.

How to set up a FirstVet account

  1. Head to firstvet.com

  2. Click on Book appointment

  3. You'll be prompted to sign in or sign up

  4. Follow the on-screen prompts

Click 'Book an appointment' and select ManyPets from the list of insurers

You can also sign up via My Account.

Log into My Account
Illustration, Man standing with phone in hand. Pet cat under his legs

Attending appointments

How to attend appointments on a mobile device

  1. Download the FirstVet app from the App Store or Google Play

  2. You'll need to register with the same email address used for your ManyPets account

  3. Make sure you’ve turned notifications on

  4. Get ready for the camera, your vet will be video calling when it’s time for your appointment

How to attend appointments on a desktop or laptop

  1. Go to the ManyPets page on the FirstVet website

  2. Click on ‘Get Started'

  3. The policyholder will need to register with the same email address used for your ManyPets account

  4. When it’s time for your appointment you can enter the online waiting room and the vet will let you in when they’re ready

What if I don’t have a mobile phone?

Call FirstVet on 0330 808 1281 and somebody will help to get you started. They’re open from 9:00am to 5:00pm Monday to Friday, excluding bank holidays. Once you’re ready, you’ll be able to have vet consultations through your desktop or laptop computer

Montage of Bertie, a Golden Retriever

FirstVet were marvellous

"It was a weekend, late at night. FirstVet were marvellous. I think definitely when you're feeling a bit anxious about "should I go to the vet or not?" FirstVet's like 'don't worry'. Or 'yes, we recommend going in'. It's great."
Della, Bertie's owner - UK

ManyPets' Reviews

See how FirstVet has helped people like you.

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