Unlimited, 24/7 video vet advice

As a ManyPets customer you have access to unlimited, fast, 24/7 video vet advice at your fingertips. Get expert advice from a UK-registered vet whenever you’re concerned about your pet’s health.

Log into My Account
Illustration, Vet in a phone stepping outside of it to pet a dog

What is FirstVet?

FirstVet provides video appointments with UK-registered vets and is open 24 hours, 365 days a year.

Their vets can help if you’re worried your pet is ill or has had a minor accident. They can offer advice, treatment recommendations, a referral to your local practice or just reassurance.

Illustration, Woman crouching down with a phone in her hand. She is petting her dog who is sitting and looking down. They're sharing a moment. There is a speech bubble coming from the phone, in the bubble is a vet giving advice.

How to use FirstVet

You can access FirstVet from any mobile device, laptop or desktop computer.

How to book an appointment

  1. Pop over to My Account and select a policy

  2. Select FirstVet - you can find it under Key features (pictured below)

  3. Pick your pet and book a time slot

  4. Let them know what’s wrong - you can send photos too

  5. Enter your mobile number and we’ll ping you a 4-digit SMS code to enter

  6. You’re booked and ready to see the vet

Log into My Account
Illustration, Man standing with phone in hand. Pet cat under his legs

Attending appointments

How to attend appointments on a mobile device

  1. Download the FirstVet app from the App Store or Google Play

  2. The policyholder will need to register with the same email address used for your ManyPets account

  3. Make sure you’ve turned notifications on

  4. Get ready for the camera, your vet will be video calling when it’s time for your appointment

How to attend appointments on a desktop or laptop

  1. Go to the ManyPets page on the FirstVet website

  2. Click on ‘Get Started'

  3. The policyholder will need to register with the same email address used for your ManyPets account

  4. When it’s time for your appointment you can enter the online waiting room and the vet will let you in when they’re ready

What if I don’t have a mobile phone?

Call FirstVet on 0330 808 1281 and somebody will help to get you started. They’re open from 9:00am to 5:00pm Monday to Friday, excluding bank holidays. Once you’re ready, you’ll be able to have vet consultations through your desktop or laptop computer.

White dog and ginger cat with their owner

Dr Emma was amazing

Her advice and support for my concerns about my ragdoll were second to none. If I had the money, I would hire her full time to be on call. The post consultation email was extremely handy. Thank you to ManyPets for having this service as part of my insurance.
Chris , ManyPets customer & FirstVet user

Read more FirstVet reviews

ManyPets cover is different

Start my quote