Vet video calls
An online video vet call the moment you need
Get expert advice from a UK-registered vet whenever your pet's ill or has an injury.
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What is FirstVet?
FirstVet provides video appointments with UK-registered vets and is open 24 hours, 365 days a year.
Their vets can help if you’re worried your pet is ill or has had a minor accident. They can offer advice, treatment recommendations, a referral to your local practice or just reassurance.
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How to use FirstVet
You can access FirstVet from any mobile device, laptop or desktop computer.
You'll need a FirstVet account to be able to use the service.
How to set up a FirstVet account
Head to firstvet.com
Click on Book appointment
You'll be prompted to sign in or sign up
Follow the on-screen prompts
Click 'Book an appointment' and select ManyPets from the list of insurers
You can also sign up via My Account.
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Attending appointments
How to attend appointments on a mobile device
Download the FirstVet app from the App Store or Google Play
You'll need to register with the same email address used for your ManyPets account
Make sure you’ve turned notifications on
Get ready for the camera, your vet will be video calling when it’s time for your appointment
How to attend appointments on a desktop or laptop
Go to the ManyPets page on the FirstVet website
Click on ‘Get Started'
The policyholder will need to register with the same email address used for your ManyPets account
When it’s time for your appointment you can enter the online waiting room and the vet will let you in when they’re ready
What if I don’t have a mobile phone?
Call FirstVet on 0330 808 1281 and somebody will help to get you started. They’re open from 9:00am to 5:00pm Monday to Friday, excluding bank holidays. Once you’re ready, you’ll be able to have vet consultations through your desktop or laptop computer
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