Why is there a waiting period for pet insurance?
There's a waiting period for claims to prevent people from buying a pet insurance policy and immediately claiming for an illness their pet already had or looked like they were going to develop.
If there was no waiting period, they could get a big payout from their insurance while only having to pay a small premium. That would push up the prices of premiums for all customers.
It would also be classed as a fraudulent claim because when you take out a policy you tell the insurance company you believe your pet is healthy. And if you do know about any previous conditions, your insurer will let you know whether it can cover them or not.
In the UK, there isn't an option to buy 'emergency pet insurance' once an incident occurs. Insurers expect you to be prepared by taking out a policy before any unexpected emergencies happen.
The problem for customers is that any legitimate claims for illness in the waiting period will be excluded and classed as a pre-existing condition by the insurer. The condition is then likely to be excluded from the policy completely after the waiting period.
Wait periods when you switch pet insurers
If you want to change pet insurance companies the wait period means your pet potentially won't be covered for the two weeks after you move to a new company.
That's why we've removed the 14-day waiting period for pet owners who switch insurers. Switch to us from another insurer and you'll have immediate cover.
You could overlap policies by having your new policy start two weeks before the old one ends. But this means you'll have to pay for both policies during this overlap period.
You should check with both insurance companies that you can do this when you come to the end of your insurance period. Being covered by two policies at once can cause some complications if you need to make a claim as the insurance providers will need to decide who is responsible for the claim.
If you're switching away from ManyPets, we'll pay out any successful claims during the final two weeks even if you've started a policy with someone else.
How long is ManyPets' pet insurance waiting period?
It depends whether you've been insured with another provider before you switched to us.
Switching to ManyPets from another provider
As part of our mission to make pet insurance fairer, we've removed the industry standard two-week period for customers switching insurers.
If you're a new customer switching to us form someone else, you can claim for vet treatment within the first two weeks of starting your new policy, as long as your pet was insured by your previous insurer up to the date this policy starts.
We'll just ask you to give us details of your previous insurance to confirm there was no gap in cover.
New customers without a previous policy
Waiting periods do still apply for new customers.
In the first 14 days, you can't submit a claim for any illnesses or behavioural conditions.
But if something develops in those 14 days, you will be covered from the 15th day onwards.
We can't pay out for any treatment your pet has for illnesses in the first 14 days but we will cover the condition if they need more treatment after that. Most other insurers would exclude it as a pre-existing condition.
There's still a 48-hour waiting period for any claims for accidents.
If your pet's been poorly before you switched to us, take a look at our Pre-Existing pet insurance policy. It can cover most conditions that your pet has suffered from in the past before you take out our cover. It won't cover conditions that have been diagnosed or that have had medication, treatment or advice from your vet three months before your policy starts and then we still have the 14-day waiting period.
We are the only company to offer cover like this for pre-existing conditions.