Contact us

Don’t be a stranger

Can’t find the answer you need? Get in touch with your questions about your pet or our insurance plan.

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Sales and general queries

Want to discuss your options over the phone? Whether it’s a plan you’re after, or you have a question about your pet or our insurance, we’ll be more than happy to help.

Contact:

Opening hours:

  • Monday to Friday: 9am to 5:45pm

  • Saturday: 9am to 12:45pm

  • Sunday: Closed

Don't forget, ManyPets customers can manage many areas of your plan in My Account, with simple 24/7 access. Log in to My Account or click here to find out more.

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How to claim

Claiming is easy, and you can do it in a number of ways.

Vet Portal

The best way to claim is to ask your vet to do it for you through the ManyPets Vet Portal. We built the portal with vet teams to make your claim faster - you just need to chat with your vet to see if they are signed up. We recommend this method as it's the fastest way to claim, plus you can track every step in My Account. 

Your vet may charge you a small admin fee for this, but we can pay the claim directly to your vet  - that means less hassle for you.

Online

You can also claim through My Account. Since you’ll be able to submit all the information we'll need straight away (like invoices and pet medical history), we can process online claims quickly.

Email

If you'd prefer to make a claim via email, you can get in touch at myclaim@manypets.com

Phone

You can give us a call on 0345 646 1213 to make a claim - our friendly team is always happy to help.

Opening hours

  • Monday to Friday: 9am to 5:45pm 

  • Saturday: 9am - 12:45pm

  • Sunday: Closed

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Managing your pet insurance in My Account

Manage your plan easily and get access to extra ManyPets Perks for you and your pet with My Account.

  • Easy-to-use features

  • Make changes whenever it suits you

  • 24/7 access anytime, anywhere

More information can be found here.

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Find an answer right now

If you have a burning question, we might have already answered it in our help centre. Simply type your question in, and select an answer topic. It’s also worth checking out our handy help centre FAQs.

Have more questions?

Submit a request form and we'll get back to you.