2019 already feels like a long time ago but towards the end of the year, we hit a big milestone: 100,000 Bought By Many pet insurance policyholders.
We've been busy making pet insurance better since 2017 and it's incredible to see how many cat and dog owners love our cover.
We love all our customers and we're always looking at how we can offer you more. For example, last year we gave all our policyholders free access to FirstVet, which allows you to have a video call with a vet any time you're worried about your pet's health.
But we wanted to do something special for our 100,000th policyholder so we loaded up our co-founder Guy Farley with a hamper and sent him to meet the lucky pet and owner.
Guy travelled to Reading to meet David, his partner Talib and their Cockapoo Cooper.
We carefully selected a new bed for Cooper along with a hamper of treats and toys from Pets Corner.
Cooper is David's first dog and he said he chose our Complete pet insurance because "there was a high level of insurance, it seemed like it was good value and there is a lot of things you can do online to take care of the claim yourself".
Our Complete policy has £15,000 of vet fee cover, covers dental treatment as standard, has £6,000 of cover for loss, theft or death, and £2,500 for complementary therapies within your vet fee limit. These features make it the most comprehensive cover in the UK.
All our vet fee policies cover conditions that ended more than two years ago.
We love to meet our customers and it was a pleasure to visit David in December.
It was just before the festive season so it was like Christmas came early for Cooper.
David told us Cooper is a bit of a foodie so we made sure there were chews and treats in the hamper as well as a few of his favourite toys - anything that squeaks.
Thank you so much to all our customers. We're proud to have created quality cover that is helping thousands of pets when they need it most.
We know it won't be long until the next 100,000 owners find insurance they can love as much as their pet.