At the end of the plan year, we will check and see if you made any claims. If you have made a claim in the year, we’ll not pay you MoneyBack.
If you have not made a claim, we’ll send an email asking you to confirm there are no claims waiting to be made. If you tell us that there are no claims, we'll pay MoneyBack 90 days after the end date of your plan.
You will not be able to make any more claims for that year, so you should ensure there are none left to pay.
If you tell us you still have claims, or if there is a claim being processed at the year end, we’ll delay any MoneyBack until that claim is finished. If it is not paid out, you'll get MoneyBack as usual.
If we do not hear from you, we'll pay the MoneyBack 90 days after the end date of your plan.
How we pay MoneyBack
We’ll pay you any MoneyBack using a payment directly into your bank account, or alternatively by refund to the credit card you used to pay for your insurance.