At the end of the plan year, we will check and see if you made any claims. If you have made a claim in the year, we’ll not pay you MoneyBack.
If you have not made a claim, we’ll send an email asking you to confirm there are no claims waiting to be made.
If you’re due MoneyBack, we’ll process your payment 90 days after your policy year ends, after which it can take up to 10 working days to reach your original payment method.
Occasionally this may take longer if there’s a delay with your bank or card provider.
You will not be able to make any more claims for that year, so you should ensure there are none left to pay.
If you tell us you still have claims, or if there is a claim being processed at the year end, we’ll delay any MoneyBack until that claim is finished. If it is not paid out, you'll get MoneyBack as usual.