Read our handbooks and IPIDs

Handbook and IPID explainer

What's a handbook?

A handbook tells you the terms and conditions of the plan you've picked. It should clearly tell you what a plan does and doesn't cover.

It shares the obligations your insurer has, but it'll also describe key exclusions and examples; it's to help you understand your cover and know exactly what you can claim for.

What's an Insurance Policy Information Document (IPID)?

An IPID is a summary of the handbook. It's a standard format used by insurers to make comparing plans simpler.

You can think of this as a bird's-eye view of your cover, and it's intended to summarise the key points of your plan.

Complete Care

Plan started or renewed on or after

Standard Care

Plan started or renewed on or after

Standard Care Pre-existing

Plan started or renewed on or after

Essential Care

Plan started or renewed on or after

Value £2k

Plan started or renewed on or after

Liability Only (no longer on sale)

Plan started or renewed on or after

1 January 2023

We stopped offering our Liability Only plan after 1 April 2023.

Liability only handbook

Liability only IPID

MoneyBack plan (no longer on sale)

Plan started or renewed on or after

MoneyBack optional extra

Started or renewed on or after

Death optional extra

Started or renewed on or after

Travel optional extra

Started or renewed on or after

Missing or stolen optional extra

Started or renewed on or after