Cashback on pet insurance

OurPre-existing policyis designed to give peace of mind to pet parents whose cat or dog has been poorly within the last two years, but we don’t offer the MoneyBack option for this policy.

Many people taking out a Pre-existing policy are likely to think there’s a chance they might need to make a claim in the coming year. So we don’t think a MoneyBack option would offer them the best value.

MoneyBack is not a no-claims discount on pet insurance. A no-claims discount, or no-claims bonus is offered on car insurance policies, rewarding careful drivers with cheaper premiums for not making a claim.

But you can’t help it if your pet gets ill and we certainly wouldn’t want to encourage anyone to avoid the vet for a ‘reward’ - that would defeat the purpose of having pet insurance in the first place.

But we know owners don’t always need to claim so adding MoneyBack gives them the opportunity to still get something back from their insurance.

If your pet has been happy, healthy and unscathed from any adventures for the length of your policy year you don’t need to do a thing to get your MoneyBack.

It’ll be refunded through your original payment method; either paid back onto your credit card or into your bank account.

If you’re an existing MoneyBack customer, nothing will change for you - your policy will work exactly as it did before.

The original MoneyBack policy has the same level of cover as our Regular policy, so you might decide you’d like to switch to a different level of cover now that MoneyBack is also available on the Value 3k and Complete policy. To find what out your options for changing your cover level, call us on0345 340 4090.

You may want to wait until your renewal date if you’re considering changing your level of cover because you won’t be eligible for MoneyBack on your existing policy if you end it early and start a new one. Your 12-month MoneyBack period would start again from the date the new policy started.

Yes, if you have a Complete, Regular or Value 3k policy you can add the MoneyBack option at your next renewal.

Call us on 0345 340 4090 before your renewal date to add MoneyBack to your policy when you renew.

Yes, if you added MoneyBack to your policy, you’ll still get the 20% refunded. The only time you won't get money back is if we pay your claim.

Unfortunately, no, you won’t get any money back. We’ve paid a claim, so you’re not eligible for it this policy year.

We’re afraid so. This is what’s known as a‘continuation claim’ and we treat continuation claims like any other claim. If we pay a claim this year, you won’t be eligible for MoneyBack.

MoneyBack is separate for each of your pets. So for any pets that we haven’t paid a claim for, you’ll receive 20% of the premium for that pet back.

We’ll work out the MoneyBack for pets you haven’t claimed for and pay it into your bank account or refund it onto your card.

MoneyBack can only be paid at the end of your 12-month policy year. You won’t be eligible for MoneyBack if you cancel a policy mid-term or in relation to a pet that you’ve removed from the policy.