How do I prove the value of my pet if I need to make a claim?

Last updated 10 months ago - 1 min read
In the sad event that your pet is lost, stolen or passes away, provided you have the appropriate cover, we can help with costs relating to the original value of your pet.
If you have recently purchased a puppy or kitten, please make sure you safely file your proof of purchase (such as a receipt or invoice). In the event of a claim, this information will be needed in helping us assess your claim as quickly as possible.
If you paid nothing for your pet, or you cannot prove how much you paid, we will pay you the market value of your pet based on their age, gender and breed at the time of their passing. 
Our Complete policy includes the Lost or Stolen and Passing Away cover as standard. These can also be selected as optional add-ons to the Regular and Pre-Existing policies.
For more information on what each of the policies can cover in relation to Lost or Stolen and Passing Away cover, you can find a list of our sample policy documents and summary guide here.

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Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

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Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

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