How do I submit a continuation claim for an ongoing condition?

Last updated 10 months ago - 1 min read

For an ongoing condition, the fastest way to claim is via My Account. You can either add a new claim each time your pet has treatment, or wait and submit a series of treatments together as one combined claim.

Remember, you have 12 months to submit a claim for every incident. So if your pet has an ongoing condition, please make sure you've claimed for each individual treatment within this time frame.

You can track the progress of your claim(s) by logging into My Account and clicking on 'My claims'. Don't worry if you haven't heard from us - if we've emailed you to say we've received your claim, we'll get in touch if we need any more information from you or your vet.

Have more questions?

Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

Learn more