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Contact Us

  • How to contact us about your policy

    Did you know you can view and edit your policy details via My Account? You can also download your policy documents and submit any claims. If you still need help with your policy, you can contact us via the following: Claims The quickest, most...
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  • How to refer a friend?

    To refer a friend, please go to the My Account section of our website, select Refer a Friend and register to share. Once you've registered, you can share your unique referral link with a friend, or they can simply state your name at the checkout...
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  • I haven't received the validation email to set up My Account

    If you haven't received your validation email to activate your online account, try checking the junk/spam folders in your email. If you still can't find it, please send us a message or give us a call using the contact details below and we'll resend...
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  • Where are my Policy Documents?

    When you purchase a policy with us, we send you a confirmation email with the policy document attached, so please check your emails to make sure this has arrived. Please also check your junk/spam folder, as they can sometimes end up in there...
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  • How do I ask a question about my existing cover?

    Full details of your cover can be found in your policy document, which we email to you when you purchase your policy. You can also access your policy details in My Account. Our policy documents are one of the first to bear the Fairer Finance badge,...
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  • New £99 excess and how this will work

    We are always listening to the voice of our customers and understand that we need to act on what we hear. Doing just that we have introduced a new excess option! From 06/03/2020 a new excess option of £99 is being added to all our products....
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  • I don't vaccinate my pet - can you still insure them?

    When a customer purchases a policy with us (either online or over the phone), they are asked to agree to all the declarations and assumptions, including the following: "You understand that you will not be covered for any vaccinable illness unless...
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  • Can I add another pet to my policy?

    Yes you can! There is no limit to how many pets you can have on the same policy, and any policies with more than one pet will have a multi-pet discount of up to 15% automatically applied. (The multi-pet discount is unfortunately not available on our...
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  • Can I insure more than one pet?

    Yes you can! To get a multi-pet quote online, click here to get to our quote page (you may need to log in if you haven't already). Once you've filled in the details of your first pet, instead of clicking the 'Continue' button just click the 'Add...
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  • Your pet's date of birth - Compare The Market

    Our policies can be found on various comparison websites. We think it's great that you have the option to see all the cover levels available and choose the best suited policy for you and your pets. One of the most prominent we appear on is Compare...
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Pre-Existing conditions

  • What are bilateral conditions? Do you cover them?

    What is a bilateral condition? A bilateral condition is a medical condition that can happen on both sides of the body. Examples are cruciate ligament issues, slipping knee caps (also known as luxating patella) or joint dysplasia (such as hip or...
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  • Can you cover my pet's pre-existing condition?

    We want to make better insurance for everyone. That's why we've created a new approach to pre-existing conditions for our pet insurance policies. If you're looking to find cover for an injury or illness that has shown signs or symptoms and/ or...
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  • Pre-existing Policies explained

    Firstly, what is a pre-existing condition? A ‘pre-existing condition’ is anything that shows signs or symptoms and/ or receives treatment, medication or advice before or during the waiting period. We cover these conditions after the waiting period,...
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  • What is seen as a pre-existing condition?

    This is any illness or injury that shows signs or symptoms and/or receives treatment, medication, advice in the last 24 months or during the 14 day waiting period. Treatment - e.g an operation before the policy started. Medication -  e.g ongoing...
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General Q&As

  • How to contact the claims team

    The best way to submit a new claim, or track the progress of an existing claim, is by logging into My Account. Just click on 'My claims' to view the latest status updates. Don't worry if you haven't heard from us yet - if we've emailed you to say...
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  • How do I make an outstanding payment?

    you can contact us via the following: Direct Debit Call us: 0345 340 4090 we can discuss any payment related questions. Annual Card payment Call us: 0345 340 4090 we can discuss any payment related questions. We are not able to update payment...
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  • When will I receive my refund?

    Refunds can take between 5-10 working days to reach your account. If you're still waiting on your refund payment then please give us a call on 0345 340 4090 (9am-7pm, Monday-Friday and 9am-5.30pm on Saturdays) and we'll do our best to help! ...
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  • How do I track my claim?

    Tracking your claim is easy. Just log in to My Account and click on 'My claims' to see any status updates. If you haven't heard from us yet, don't worry. If we've emailed you to say we've received your claim, we'll get in touch if we need any more...
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  • What happens if I miss a monthly payment?

    If you pay your premium by monthly Direct Debit, your payment date will be the same day of the month that your policy first started (the only time this will change is if it falls on a weekend or bank holiday). If a Direct Debit payment fails on the...
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  • Can I pay my premium by monthly Direct Debit?

    Yes! You can set up an interest-free monthly Direct Debit 😊 When purchasing your policy, either online or over the phone, you can choose whether you'd like to pay monthly or annually. If you select to pay by monthly Direct Debit, your payment day...
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  • Can I change my direct debit/monthly payment date?

    Thank you again for insuring your pet with us! 😊 We completely understand why you may want to change your payment date for your policy but due to the way our systems work, we are unable to change Direct Debit dates. This means your payment date...
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  • Can I pay my premium in one annual payment?

    Absolutely! 😊 When purchasing your policy, whether online or over the phone, you can choose to set up a monthly Direct Debit or pay your annual premium in full. (Please note with our value2k we are unable to support annual payments). When getting...
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Policy Info

  • I can’t afford to pay for the policy. What can I do?

    Finances can change from time to time, we’d like to help and that’s why we offer interest-free payment breaks. We can also look at reducing your costs by looking at different products, changing your excess or co-payments. If you’d like to hear...
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  • Why do you have a 14-day waiting period?

    All our policies come with a 14 day waiting period.  This means that if your pet becomes ill in the first 14 days, you will have to pay for any treatment and that condition will become pre-existing. If you are switching from another insurer and...
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  • Co - Payment option

    We want our customers to have a variety of options when choosing their policies, not just with the level of cover or the features but also with how much they are paying in the event a claim is made. We want you to have these choices not just at the...
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  • Can you help me cope with loss of my pet?

    As a team of pet lovers, we understand that your pet is part of your family. We also know how hard it can be when they go missing or when the time comes to say goodbye. That’s why we want to be there for you in every way we can. If you need some...
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  • Does pet insurance cover Coronavirus?

    All of our policies (excluding Liability Only) will cover vet fees should your pet become unwell. There is no evidence to suggest your pet can contract Covid-19, should the virus affect your pet your policy will support you. Vet practices have...
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  • How do I renew my policy?

    We will automatically renew your policy so there is no need to contact us unless you wish to make changes to your policy or cancel your renewal. You can request these changes via the following: Online: You can submit your request by using the...
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  • Why has my premium gone up at renewal?

    When we work out your renewal price we look at lots of factors - like where you live, your pet's age, if they're spayed or neutered, and how much treatment costs. For example, veterinary science is always developing more sophisticated treatments....
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  • What happens at renewal?

    We’ll send your renewal invite 28 days before your policy is due to renew to remind you. Please remember to read through your policy information and make sure it’s right for you and your pets needs. If you’re happy, you don’t need to do anything. ...
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  • How do I get an update on my claim?

    You can track your claim by logging into My Account. Just click on 'My claims' to see any status updates. If you haven't heard from us yet, don't worry. If we've emailed you to say we've received your claim, we'll get in touch if we need any more...
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  • How do I make a claim?

    The quickest, most convenient way to make a claim is via My Account. Because you can easily submit all the information we'll need straight away (like invoices and medical history), it helps us process your claim much faster. If you'd prefer to make...
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  • Do I need a claim form?

    Nope, there's no need for any forms! Just submit your claim via My Account - we'll ask for all the information we need there. To help us process your claim as quickly as possible, we'll need you to upload a paid, itemised invoice. The more...
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  • How do I submit a continuation claim for an ongoing condition?

    For an ongoing condition, the fastest way to claim is via My Account. You can either add a new claim each time your pet has treatment, or wait and submit a series of treatments together as one combined claim. Remember, you have 12 months to submit...
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  • My pet is sick

    Speak to a vet 24/7 with free FirstVet appointments, find out more here Please note, if your pet is seriously unwell we recommend you contact your vets immediately. This service is not available on Liability only policies.
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About Us

  • ManyPets Flea, Tick and Worming

    What is ManyPets Flea, Tick and Worming? The ManyPets Flea, tick and worm plan is our latest commitment to pet parents. We want to help your furry friends stay well and make pet health convenient, accessible and affordable. We've worked closely...
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  • Unsubscribe or Delete your ManyPets Account

    We are sorry to see you go! 😔 Our website allows you to delete your account or to change your email preferences in the “My account” area.  In order to change your email preferences please click here > scroll down to Email preferences and...
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  • Is my cover safe with you?

    In the past 5 years we've helped over 130,000 people find better insurance. Our policies are protected by the FSCS and underwritten by Wakam SA. \*FSCS stands for the Financial Services Compensation Scheme
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  • How do you work with your insurance partners?

    How do you work with your insurance partners? We negotiate discounts directly with our insurance partners for our members. To access these deals, you can join the group that is most appropriate for your needs and get a quote from there. We have...
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Have more questions?

Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

24/7 video consultations with a vet

FirstVet provides video appointments with UK-registered vets and is open 24 hours, 365 days a year. Their vets can help if you’re worried your pet is ill or has had a minor accident. They can offer advice, treatment recommendations, a referral to your local practice or just reassurance.

Learn about FirstVet