New £99 excess and how this will work

Last updated 2 years ago - 1 min read

We are always listening to the voice of our customers and understand that we need to act on what we hear. Doing just that we have introduced a new excess option!

From 06/03/2020 a new excess option of £99 is being added to all our products. However, you will still be able to select a lower excess if it’s better for you.

If you’re already one of our policy holders and your pet is under 9, you will be auto renewed on your current excess, unless you change this during your renewal period.

For existing customers with pets over 9, you will be auto renewed on your current excess +20% of the claim value. You can choose to increase this to £99 +20% to make your premiums cheaper.

Our Fixed for life and Pre-Existing customers will find no change to their excess options.

The fixed for life policy will also have the option of the £99 excess

Our Value, Regular, Money-back and Complete customers will be able to take advantage of the new excess from the 6th of March.

General enquiries:

Email: Select the "Submit a Request” or "Contact Us" button on our website or help widget. 
If you can't find the answer you are looking for in our FAQs, our UK-based team are always on standby to help!

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Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

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All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

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