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We won't pay MoneyBack if we've paid a claim.
The way MoneyBack works is that you'll get 20% of your premium back at the end of the policy year, if you haven't needed to claim, or if we haven't paid a claim. If you're eligible for MoneyBack, payment is made 90 days after the end of your policy year.
Our MoneyBack page explains more.
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Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.
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All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.
Learn more