What happens if my pet passes away?

We hope your pet lives a long, happy and healthy life. However, should the worst happen, we may be able to help.

You may have Farewell Cover on your plan, which can help with costs after your pet moves on. Your handbook will have details on this, which you can access in My Account or through this link.

I already have a plan with you - what do I need to do if my pet has passed away?

We're very sorry to hear your pet has passed away.

If you'd like to register a claim for this, please visit My Account or call our Claims team on 0345 646 1213.

If you would prefer to cancel your policy without making a claim, please contact our Customer Support team. You can find our contact details on our contact us page.