What happens if my pet passes away?

Last updated 3 months ago - 2 min read

We hope your pet lives a long, happy and healthy life. However, should the worst happen, we may be able to help.

If you have selected the Passing Away cover on your policy, we can cover the value of your pet if they pass away due to an accident or a diagnosed illness up until the age of 9 years. After your pet is 9, we can only cover passing away as a result of an accident.

The Passing Away cover is available as an optional add-on on our Regular, MoneyBack and Fixed for Life policies. It is included as standard on our Complete policy. 

We also offer Farewell cover, which can help with costs up to £150 if your pet needs to be put to sleep by the vet. This section is included on all of our policies except for Liability Only. 

For more information on our policies and the optional add-ons available, you can find a list of our sample policy documents and key facts guide here.

I already have a policy with you - what do I need to do if my pet has passed away?

We're very sorry to hear your pet has passed away. If you would like to register a claim for this, please call our Claims team on 0345 646 1213, and they will take you through the next steps from there.

If you would prefer to cancel your policy without making a claim, please contact our Customer Support team by calling 0345 340 4090.

Have more questions?

Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

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