What should I do if my pet returns after being declared lost or stolen?

Last updated a year ago - 1 min read

Please contact us on 0345 646 1213 to let us know the good news as soon as possible.

If you have the Lost or Stolen cover included on your policy, please bear in mind that we are unable to pay for any advertising or rewards costs if your pet returns within 48 hours of disappearing.

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Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

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Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

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