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If you're due MoneyBack, we'll process your payment 90 days after your policy year ends, after which it can take up to 10 working days to reach your original payment method.
Occasionally this may take longer if there's a delay with your bank or card provider.
Please read our terms and conditions beforehand.
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Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.
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All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.
Learn more