When will I receive my refund?

Last updated 2 months ago - 1 min read

If you are waiting for a claim to be assessed and paid updates will be provided in My account. 

For any other refunds, this can take between 5 and 10 working days to reach your bank account.
If you've been waiting longer than 10 days and still haven't received your refund, then we kindly request that you give us a call on 0345 340 4090 where a member of the team will be more than happy to look into this for you.

Our lines are open Monday to Friday 9am to 5:30pm, and on Saturdays 9am to 1pm.

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Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

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Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

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