When will I receive my refund?

Last updated 7 months ago - 1 min read

Refunds can take between 5-10 working days to reach your account. If you're still waiting on your refund payment then please give us a call on 0345 340 4090 (9am-6pm, Monday-Friday and 9am-1pm on Saturdays) and we'll do our best to help! 

Alternatively, you can also email the team at with your policy details and we can look into this for you 👍

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Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

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Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

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