Why do you have a 14-day waiting period?

Last updated 24 days ago - 1 min read

All our policies come with a 14 day waiting period.  This means that if your pet becomes ill in the first 14 days, you will have to pay for any treatment and that condition will become pre-existing.

If you are switching from another insurer and have had insurance for 12 consecutive months, we will waive the 14 days waiting period to ensure you have continuous cover. If you need to make a claim in the first 14 days, we will ask you to provide details of your previous insurer.

It is important to note that we cannot waive the waiting period of bilateral conditions and pregnancy.

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Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

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24/7 video consultations with a vet

FirstVet provides video appointments with UK-registered vets and is open 24 hours, 365 days a year. Their vets can help if you’re worried your pet is ill or has had a minor accident. They can offer advice, treatment recommendations, a referral to your local practice or just reassurance.

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