Policy Info

  • Do you pay for vet admin fees?

    There are some costs we won't pay. We can't pay for any fees that vets, clinics or hospitals charge that aren't part of your pet's treatment. A few examples include: Admin, registration or referral fees. Fees to complete forms, handle your claim...
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  • Do you cover experimental or unproven treatment?

    For policies purchased or renewed after August 1st, 2024, we won't cover any costs for treatment where: There isn't a lot of evidence of the treatment's effectiveness. There isn't a consensus from the veterinary community on whether it works. It...
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  • What happens if I delay planned treatment?

    We can't pay for costs that happen if you delay treatment. For example, if your pet stays in a clinic or hospital for multiple nights because you decided to prevent, push back or slow down planned treatment. We won't pay for any costs that happen...
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  • I cancelled my policy. Can I reinstate it?

    Please contact us to discuss further.
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  • Do we pay for second opinions?

    We'll only pay for second opinions if we ask for one. We won't pay for a second opinion if we haven't asked. This applies to policies purchased or renewed after August 1st, 2024.
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  • Does my policy cover vitamins, minerals and supplements?

    We'll cover vitamins, minerals and supplements if your vet has prescribed them to specifically treat a medical condition. This applies to policies purchased or renewed after August 1st, 2024.
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  • I can’t afford to pay for the policy. What can I do?

    Finances can change from time to time, we’d like to help and that’s why we offer interest-free payment breaks. We can also look at reducing your costs by looking at different products, changing your excess or co-payments. If you’d like to hear...
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  • Why do you have a 14-day waiting period?

    All our policies come with a 14 day waiting period.  This means that if your pet becomes ill in the first 14 days, you will have to pay for any treatment and that condition will become pre-existing. If you are switching from another insurer and...
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  • Co - Payment option

    We want our customers to have a variety of options when choosing their policies, not just with the level of cover or the features but also with how much they are paying in the event a claim is made. We want you to have these choices not just at the...
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  • Can you help me cope with loss of my pet?

    As a team of pet lovers, we understand that your pet is part of your family. We also know how hard it can be when they go missing or when the time comes to say goodbye. That’s why we want to be there for you in every way we can. If you need some...
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  • Does pet insurance cover Coronavirus?

    All of our policies (excluding Liability Only) will cover vet fees should your pet become unwell. There is no evidence to suggest your pet can contract Covid-19, should the virus affect your pet your policy will support you. Vet practices have...
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  • Why does my pet need an annual health and dental check?

    We care about your pets as much as you do (well, almost!), and regular check-ups with your vet can play a key role in your pet's well-being. On all our policies, we require your pet to have their annual health and dental check-up. This is included...
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  • Can I get a discount on a policy with ManyPets?

    We offer a multi-pet discount of up to 15% when insuring multiple pets, you can mix and match your plans, choosing the level of cover suitable for each of your pets. It's available on all but our Value 2k policy and is one of the highest multi-pet...
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  • Are there any age limits on your pet insurance policies?

    We love pets of all ages and therefore have no upper age limit! As long as your pet is over 4 weeks old, we can provide a policy for you. To get a quote with us online, please follow this link. This is the quickest and easiest way to find out...
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  • Does my pet insurance policy cover dental treatment?

    Manypets insurance policies won't pay out for dental treatment, unless your pet's teeth are damaged in an accident. However, we’ve put together a list of policies that can include dental cover. Here it is. Our comprehensive Complete policy however...
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  • What is accident-only pet insurance?

    There are many different types of pet insurance out there, and different providers will offer various levels of cover.  All of our policies offer cover for both accidents and illnesses but that isn't always the case. Generally, accident-only...
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  • The type of insurance that I'm looking for isn't listed - can you offer me a discount?

    If you're not able to find a group that matches the type of cover you need, please let us know what sort of policy or insurer you’re after and we’ll see what we can do! To get in touch or suggest a new group, you can contact us here.
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  • What is lifetime cover?

    Lifetime (or ‘yearly limit’) insurance covers vet fees up to the stated limit every year. This can be a good option if you're concerned about your pet developing a long-term or recurring illness. Any ongoing or recurring illnesses can be covered...
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  • What is Emergency Pet Minding?

    We won’t cover pet minding fees if you’re in hospital for a pre-planned admission. You must also make sure that any pet minder you use is licensed. You must provide the following documents: A letter from the NHS confirming you or your family...
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  • Can you cover complementary treatments?

    If your pet becomes ill, sometimes they may need treatment that's a little different, or might need a bit of extra help with their recovery. That's why our policies can provide some cover for complementary treatments, which include: hydrotherapy,...
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  • Can you cover my pet's pregnancy?

    If you have a pet insurance policy with us, we can help cover complications relating to your pet's first pregnancy after six months from your policy start date. This cover is available on our Regular, Pre-existing, MoneyBack, Complete and Fixed for...
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  • Do you cover hip or elbow dysplasia in dogs?

    For some larger breeds, hip or elbow dysplasia can unfortunately be quite common. Dysplasia is a condition that we may be able to provide cover for, depending on the circumstances. If your pet has not shown signs or symptoms, received any...
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  • What's the difference between the Fixed for Life and Complete policy?

    The Fixed for Life policy (available for pets under the age of 2 years) has fixed premiums for the life of the pet. You can claim up to £7000 each year and £20,000 across the life of your pet. Your £7,000 vet fee limit will reset to the fullest each...
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  • How does travel cover work on my pet insurance policy?

    If you have the Travel option included in your policy, this section can help with some of the costs that can occur when travelling abroad with your pet. For example, if they fall ill or go missing while you are away. The Travel cover is an optional...
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  • What happens when my pet reaches 9 years old?

    Unlike some insurers, we continue to insure pets no matter how old they are! However, it is worth bearing in mind that there may be some changes. Excess One of the main things to be aware of is that your excess for vet fees will increase after...
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Have more questions?

Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

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Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

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