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Policy Info

  • How to update your pet's spayed/neutered status online

    We have recently added this feature to the “My Account” area on our website. Below is a video guide to walk you through it! Remember you can also Add or Remove your pet online too!
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  • I can’t afford to pay for the policy. What can I do?

    Finances can change from time to time, we’d like to help and that’s why we offer interest-free payment breaks. We can also look at reducing your costs by looking at different products, changing your excess or co-payments. If you’d like to hear...
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  • Why do you have a 14-day waiting period?

    All our policies come with a 14 day waiting period.  This means that if your pet becomes ill in the first 14 days, you will have to pay for any treatment but we will cover any further treatment for that condition after the 14 days has expired. If...
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  • What is lifetime cover?

    Lifetime (or ‘yearly limit’) insurance covers vet fees up to the stated limit every year. This can be a good option if you're concerned about your pet developing a long-term or recurring illness. Any ongoing or recurring illnesses can be covered...
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  • What happens when my pet reaches 9 years old?

    Unlike some insurers, we continue to insure pets no matter how old they are! However, it is worth bearing in mind that there may be some changes. Excess One of the main things to be aware of is that your excess for vet fees will increase after...
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  • Co - Payment option

    We want our customers to have a variety of options when choosing their policies, not just with the level of cover or the features but also with how much they are paying in the event a claim is made. We want you to have these choices not just at the...
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  • Can you cover complementary treatments?

    If your pet becomes ill, sometimes they may need treatment that's a little different, or might need a bit of extra help with their recovery. That's why our policies can provide some cover for complementary treatments, which include: hydrotherapy,...
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  • Adding or removing your pet online

    It is now easier than ever to add or remove a pet from your policy. We have recently added this feature to the “My Account” area on our website. Below is a step-by-step guide to walk you through it! Step-by-step guide – Adding a pet Once logged in...
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  • Why does my pet need an annual health and dental check?

    We care about your pets as much as you do (well, almost!), and regular check-ups with your vet can play a key role in your pet's well-being. On all our policies, we require your pet to have their annual health and dental check-up. This is included...
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  • Can you help me cope with loss of my pet?

    As a team of pet lovers, we understand that your pet is part of your family. We also know how hard it can be when they go missing or when the time comes to say goodbye. That’s why we want to be there for you in every way we can. If you need some...
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  • Can you cover my pet's pregnancy?

    If you have a pet insurance policy with us, we can help cover complications relating to your pet's first pregnancy only. This cover is available on our Regular, Pre-existing, MoneyBack, Complete and Fixed for Life policies. If your pet is already...
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  • Can I get a discount on a policy with ManyPets?

    We offer a multi-pet discount of up to 15% for any policy that has more than one pet. If you're getting a multi-pet quote online, the prices shown will have the discount automatically included.  (The multi-pet discount is unfortunately not available...
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  • Does my pet insurance policy cover dental treatment?

    Many pet insurance policies won't pay out for dental treatment, unless your pet's teeth are damaged in an accident. However, we’ve put together a list of policies that can include dental cover. Here it is. Our comprehensive Complete policy can...
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  • How does travel cover work on my pet insurance policy?

    If you have the Travel option included in your policy, this section can help with some of the costs that can occur when travelling abroad with your pet. For example, if they fall ill or go missing while you are away. The Travel cover is an optional...
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  • Are there any age limits on your pet insurance policies?

    We love pets of all ages and therefore have no upper age limit! As long as your pet is over 4 weeks old, we can provide a policy for you. To get a quote with us online, please follow this link. This is the quickest and easiest way to find out...
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  • What is accident-only pet insurance?

    There are many different types of pet insurance out there, and different providers will offer various levels of cover.  All of our policies offer cover for both accidents and illnesses but that isn't always the case. Generally, accident-only...
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  • The type of insurance that I'm looking for isn't listed - can you offer me a discount?

    If you're not able to find a group that matches the type of cover you need, please let us know what sort of policy or insurer you’re after and we’ll see what we can do! To get in touch or suggest a new group, you can contact us here.
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  • Do you cover hip or elbow dysplasia in dogs?

    For some larger breeds, hip or elbow dysplasia can unfortunately be quite common. Dysplasia is a condition that we may be able to provide cover for, depending on the circumstances. If your pet has not received and treatment, medication or advice...
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  • What is Emergency Pet Minding?

    Our insurance policies have been created to help when the unexpected happens, so that you can have the peace of mind that your beloved pets are being looked after. This section of your pet insurance policy is intended to help towards costs for pet...
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  • Does pet insurance cover Coronavirus?'

    All of our policies (excluding Liability Only) will cover vet fees should your pet become unwell. There is no evidence to suggest your pet can contract Covid-19, should the virus affect your pet your policy will support you. Vet practices have...
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