Review: Pet Insurance via Pets at Home

Ronny Lavie
27 February 2020 - 3 min read

Key policy features

  • Policies provided by recommended partner Petplan
  • Discounts offered to online and multi-pet customers
  • Lifetime cover available

Find out if Petplan policies offered through Pets at Home made it into our list of the best pet insurance for dogs.

Or, read on to learn more about:

  • Does Pets at Home offer pet insurance?
  • How much does Petplan pet insurance through Pets at Home cost?
  • Are promotional codes available for Petplan insurance through Pets at Home?
  • Petplan insurance customer reviews Expert reviews of Petplan insurance
  • How to make a claim on Petplan Insurance
  • Other services available from Pets at Home

Does Pets at Home offer pet insurance?

Pets at Home does not offer its own policies, but they recommend Petplan pet insurance and you can purchase this directly through their website. This can cover dogs, cats and rabbits.

The cover is identical to what you would get if you went directly to Petplan although if you get a quote through the Pets at Home website they'll be a Pets at Home logo on the Petplan quote page.

Read our review of Petplan's pet insurance.

Petplan offers a range of policies including lifetime policies under the Covered for Life umbrella. These allow an owner to claim year after year for a condition a pet develops while it is insured. If the owner renews each year the level of vet fees resets.

Its most comprehensive policy is Ultimate, which comes with up to £12,000 of vet fee cover each year.

Learn more about lifetime pet insurance policies here.

Or see some of the most common questions about per-condition and time-limited policies with our Pet Insurance FAQs.

How much does Petplan pet insurance through Pets at Home cost?

Petplan insurance bought via the Pets at Home website will cost the same as a normal Petplan policy. The price will be influenced by a number of factors such as the breed of your pet, how old it is and where it lives.

Find out the average cost of pet insurance.

Are promotional codes available for Petplan insurance through Pets at Home?

There is a 10% discount for customers who purchase their pet insurance policy online. This is also available on the Petplan website along with a multi-pet discount for those insuring two or more pets (see how this compares to other pet insurers in our multi pet insurance review). You may be eligible for special offers if you join Pets at Home’s VIP club.

See our list of the current insurance promo codes we're aware of.

Petplan insurance customer reviews

Petplan's insurance offered via the Pets at Home website has an average rating of 4.3 out of 5 based on more than 3,000 customer reviews in the past year.

Expert reviews of Petplan insurance

Petplan's Ulitmate policy is rated 4 out of 5 stars by Fairer Finance experts and its other dog and cat policies are rated 3 or 2 stars.

In Spring 2018 Petplan was rated 7th out of 22 pet insurers for customer experience, according to Fairer Finance

How to make a claim on Petplan Insurance

Even if you bought your policy via the Pets at Home website, you'll need to make your claim with Petplan because that is the company your policy is with.

To make the claim you'll need fill in a claims form, which can be downloaded from the Petplan or Petplan through Pets at Home website. You'll need information from your vet about the treatment your pet is receiving. Or you can call Petplan customer services on 0344 209 0786.

Other services available from Pets at Home

Pets at home is one of the leading chain of pet stores in the UK, with over 350 branches across the country.

As well as selling a range of pet supplies, food, toys and accessories, they also offer advice on caring for a wide variety of pets and own a chain of vets.

This article was written by ManyPets. We were not paid to write it but we will receive commission if clicking on a link to one of the named insurers results in a reader taking out a policy with that insurer. We also charge for advertising space so a particular insurer may be highlighted in the article and, where insurers are listed, it can dictate where they appear in the list.