How do I ask a question about my existing cover?

Last updated a year ago - 1 min read

Full details of your cover can be found in your policy document, which we email to you when you purchase your policy. You can also access your policy details in My Account.

Our policy documents are one of the first to bear the Fairer Finance badge, which means they passed a rigorous assessment to ensure they are clear and with no hidden exclusions.

We’re happy to help if you’re still not sure about something – please contact us.

Have more questions?

Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

Learn more