How to contact us about your policy

Last updated 5 days ago - 1 min read

Did you know you can view and edit your policy details via My Account? You can also download your policy documents and submit any claims.

If you still need help with your policy, you can contact us via the following:


The quickest, most convenient way to make a claim is via My Account. Because you can easily submit all the information we'll need straight away (like invoices and medical history), it helps us process your claim much faster.

If you'd prefer to make a claim via email, you can get in touch at You can also give us a call on 0345 646 1213 - our friendly team are always happy to help.

General queries

Telephone: Call us on 0345 340 4090 to discuss your policy or ask any questions regarding our products, or email

We're here for you from Monday to Friday 9am to 7pm and Saturday 9am to 5:30pm

Have more questions?

Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

24/7 video consultations with a vet

FirstVet provides video appointments with UK-registered vets and is open 24 hours, 365 days a year. Their vets can help if you’re worried your pet is ill or has had a minor accident. They can offer advice, treatment recommendations, a referral to your local practice or just reassurance.

Learn about FirstVet