Where are my Policy Documents?

Last updated 6 months ago - 1 min read

When you purchase a policy with us, we send you a confirmation email with the policy document attached, so please check your emails to make sure this has arrived. Please also check your junk/spam folder, as they can sometimes end up in there (depending on your email settings).

You can also access your policy document in the My Account section of our website. 

If you're unable to find your policy information or are having issues downloading the document from the website, please get in touch via the "My Account" section of the website and we'll find a way to get it to you. 

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Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

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Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

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