Contact Us

  • How to contact us about your policy

    Did you know you can view and edit your policy details via My Account? You can also download your policy documents and submit any claims. If you still need help with your policy, you can contact us via the following: Claims The quickest, most...
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  • How to refer a friend?

    To refer a friend, please go to the My Account section of our website, select Refer a Friend and register to share. Once you've registered, you can share your unique referral link with a friend, or they can simply state your name at the checkout...
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  • I haven't received the validation email to set up My Account

    If you haven't received your validation email to activate your online account, try checking the junk/spam folders in your email. If you still can't find it, please send us a message or give us a call using the contact details below and we'll resend...
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  • Where are my Policy Documents?

    When you purchase a policy with us, we send you a confirmation email with the policy document attached, so please check your emails to make sure this has arrived. Please also check your junk/spam folder, as they can sometimes end up in there...
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  • How do I ask a question about my existing cover?

    Full details of your cover can be found in your policy document, which we email to you when you purchase your policy. You can also access your policy details in My Account. Our policy documents are one of the first to bear the Fairer Finance badge,...
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  • How do I update my policy?

    Please let us know if any information we have about you and your pet is incorrect or changes. This includes letting us know if your pet is neutered or spayed as this can reduce the cost of your cover. If you would like to update any details on...
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  • How do I cancel my policy?

    We're sorry to hear you're thinking of cancelling your policy with us! We would love to look into possible options to lower/change your premium for you - if you would like us to send you some quotes then please let us know. To request a...
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  • How do I raise a complaint or submit feedback?

    We aim to give you the best experience every time, but if something isn’t quite right we want to hear from you so we can turn it around as soon as possible. The easiest and quickest way to let us know is via the Contact Us page in the My Account...
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Have more questions?

Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

Learn more