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How to contact us about your policy
Read moreDid you know you can view and edit your policy details via My Account? You can also download your policy documents and submit any claims. If you still need help with your policy, you can contact us via the following: Claims For customers with... -
How to refer a friend?
Read moreTo refer a friend, please go to the My Account section of our website, select Refer a Friend and register to share. Once you've registered, you can share your unique referral link with a friend, or they can simply state your name at the checkout... -
Where are my Policy Documents?
Read moreWhen you purchase a policy with us, we send you a confirmation email with the policy document attached, so please check your emails to make sure this has arrived. Please also check your junk/spam folder, as they can sometimes end up in there... -
How do I raise a complaint or submit feedback?
Read moreWe aim to give you the best experience every time, but if something isn’t quite right we want to hear from you so we can turn it around as soon as possible. The easiest and quickest way to let us know is via the Contact Us page in the My Account... -
I haven't received the validation email to set up My Account
Read moreIf you haven't received your validation email to activate your online account, try checking the junk/spam folders in your email. If you still can't find it, please send us a message or give us a call using the contact details below and we'll resend... -
How do I update my policy?
Read morePlease let us know if any information we have about you and your pet is incorrect or changes. This includes letting us know if your pet is neutered or spayed as this can reduce the cost of your cover. If you would like to update any details on... -
How do I ask a question about my existing cover?
Read moreFull details of your cover can be found in your policy document, which we email to you when you purchase your policy. You can also access your policy details in My Account. Our policy documents are one of the first to bear the Fairer Finance badge,... -
How do I cancel my policy?
Read moreWe're sorry to hear you're thinking of cancelling your policy with us! We would love to look into possible options to lower/change your premium for you - if you would like us to send you some quotes then please let us know. To request a...
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Claiming online
Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.
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24/7 video consultations with a vet
FirstVet provides video appointments with UK-registered vets and is open 24 hours, 365 days a year. Their vets can help if you’re worried your pet is ill or has had a minor accident. They can offer advice, treatment recommendations, a referral to your local practice or just reassurance.
Learn about FirstVet