How do I make an outstanding payment?

If you miss a monthly payment, don’t panic - we’ll automatically try to re-collect it. Here’s how it works:

1. We’ll email you to let you know the payment failed and when we’re going to try to re-collect the payment.
2. We will re-attempt collection seven days after you miss your initial payment. If that fails, we’ll try again every seven days up until 21 days after. So, that means we’ll attempt to recollect payment on days 7, 14, and 21 after your initial missed payment.
3. We’ll cancel your cover on day 26 if we still can’t get payment. We’ll notify you about this via email.