Can I pay my premium by monthly Direct Debit?

Last updated 10 months ago - 1 min read

Yes! You can set up an interest-free monthly Direct Debit 😊

When purchasing your policy, either online or over the phone, you can choose whether you'd like to pay monthly or annually. If you select to pay by monthly Direct Debit, your payment day will be the same day of the month as your policy started. (Please note, with our value2k policy we are unable to support annual payments)

Some important information about your monthly payment:

  • The only time this will change is if the day falls on a weekend or bank holiday; the payment will then be processed on or shortly after the next working day
  • We'll send you a notification email 3-5 working days before each payment 
  • Sometimes the first payment can be a little later, depending on how long it takes for your bank to accept the Direct Debit mandate (this can be up to 10 working days).

If you have a policy with us and you're worried about missing a payment, please click here to find out what to do next.

Changing your Payment Details

For the easiest and most secure way to update your payment information, simply go to the My Account section of our website and click 'view policy'.

Alternatively you can reach us on 0345 340 4090 and one of the team will be able to help. We are open 09:00-18:00 Monday to Friday and 09:00-13:00 on Saturdays!

Have more questions?

Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

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