• What happens if I miss a monthly payment?

    If you pay your premium by monthly Direct Debit, your payment date will be the same day of the month that your policy first started (the only time this will change is if it falls on a weekend or bank holiday). If a Direct Debit payment fails on the...
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  • Can I pay my premium by monthly Direct Debit?

    Yes! You can set up an interest-free monthly Direct Debit 😊 When purchasing your policy, either online or over the phone, you can choose whether you'd like to pay monthly or annually. If you select to pay by monthly Direct Debit, your payment day...
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  • Can I change my direct debit/monthly payment date?

    Thank you again for insuring your pet with us! 😊 We completely understand why you may want to change your payment date for your policy but due to the way our systems work, we are unable to change Direct Debit dates. This means your payment date...
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  • Can I pay my premium in one annual payment?

    Absolutely! 😊 When purchasing your policy, whether online or over the phone, you can choose to set up a monthly Direct Debit or pay your annual premium in full. (Please note with our value2k we are unable to support annual payments). When getting...
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Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

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