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Tracking your claim is easy. Just log in to My Account and click on 'My claims' to see any status updates.
If you haven't heard from us yet, don't worry. If we've emailed you to say we've received your claim, we'll get in touch if we need any more information from you or your vet.
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Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.
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All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.
Learn more