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We can't pay for costs that happen if you delay treatment. For example, if your pet stays in a clinic or hospital for multiple nights because you decided to prevent, push back or slow down planned treatment.
We won't pay for any costs that happen because of delays you've asked for.
This applies to policies purchased or renewed after August 1st, 2024.
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Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.
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All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.
Learn more