What happens if I miss a monthly payment?

If you pay your premium monthly, your payment date will be the same day of the month that your policy first started (the only time this will change is if it falls on a weekend or bank holiday). For example, if your policy started on the 1st, we’d usually collect on the 1st.

It can sometimes take three to five days from the usual date each month to collect your payment.

If a monthly payment fails on the first attempt, don’t worry - we’ll still cover you. Here’s what happens if you miss a payment:

1. We’ll email you to let you know the payment failed and when we’re going to try to re-collect the payment.
2. We will re-attempt collection seven days after you miss your initial payment. If that fails, we’ll try again every seven days up until 21 days after. So, that means we’ll attempt to recollect payment on days 7, 14, and 21 after your initial missed payment.
3. We’ll cancel your cover on day 26 if we still can’t get payment. We’ll notify you about this via email.

If you have any questions or would like clarification on our payment procedures, then we're here to help – you can reach us by calling 0345 340 4090 or support@manypets.com over email.