What is my excess, and how does it work?

Last updated 7 months ago - 1 min read

What is an excess?

An excess is a contribution that you would need to make in the event of a claim. Most insurance policies will have an excess on them, including those in our own range.

Why do I have an excess?

We know excesses can be a pain, but insurers are businesses - excesses are one of the ways in which we can remain profitable so we can continue to offer you good value cover and a quality service.

How much is my excess?

If you already have a policy with us, you can find the details of your excess in your policy document in My Account.

When do I need to pay my excess?

If you make a successful claim, we will deduct the excess amount from the amount that we pay out to you or your vet. Your vet will then manage any outstanding amounts with you directly. 

Have more questions?

Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

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