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What can we help with today?
Why use My Account?
Manage your plan easily and get exclusive access to extra benefits for you and your pet with My Account.
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Quick & convenient
No need to call or email—manage your plan at a time that suits you.
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24/7 access
My Account is available anytime, anywhere.
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Stay in control
Keep your details up to date, get policy updates and make informed decisions about your cover.
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First aid videos
Helpful guides to assist in emergencies.
What can you do in My Account?
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Update pet details
Once your pet has been spayed or neutered, you can let us know quickly in My Account.
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Change your address
Moving home? Update the address for you and your pet(s) with just a few clicks.
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Update your contact details
Never miss important updates. My Account lets you update your phone number and email quickly.
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Review and manage payments
Update your payment details and view your upcoming payment dates.
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Access your important documents
View and download your insurance documents whenever you need them.
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Check your renewal information
Review any changes in advance before your plan renews.
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Cancel your plan
If you need to cancel, you can do so easily through My Account. We'd be sad to see you go, but we understand.
Access your ManyPets Perks
You get more than just insurance when you take out a ManyPets plan. Here’s what else you can get your paws on. Offers may change at any time. Terms apply*.
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Pet-sitting discount
Enjoy an offer on pet-sitting membership with TrustedHousesitters. Terms apply*:quality(75)){kind=icon}
Preventative pet care
Get discounted flea, tick and worming preventative treatment.:quality(75)){kind=icon}
Doggy discounts
Enjoy exclusive savings on dog treats, accessories and more.Refer a friend
We love it when you tell your friends and family about ManyPets. You'll get rewarded for every friend who buys their first policy with us. Terms and conditions apply.
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1. Register to refer
If you haven't already, you'll need to register to refer a friend. Simply visit our referral page and ensure you're using the same email address registered to your policy.
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2. Tell your friends!
Once you've registered to refer, your friend will need to add your name at checkout when purchasing their first policy with us. Or alternatively, share your referral link with them and ensure they use it when taking out a policy with us.:quality(75)){kind=icon}
3. Get ready to be rewarded
You'll each get an Amazon.co.uk Gift card once your friend has purchased their first policy with us, and passed the qualification period (60 days).:quality(75))
Unlimited 24/7 video vet calls with your policy
With your pet insurance, you have access to unlimited 24/7 video vet calls at no extra cost. Available weekends, evenings, whenever you need.
It’s perfect for times when you’re not sure if a vet visit is needed. Like when your pet has a sudden change in appetite. Or if they take an unexpected tumble. Whether it’s an out-of-hours accident or a minor illness, speedy vet help is only ever a few taps away.
And the best part? There’s no excess to pay for using the video vet service — and it won’t impact your renewal price.
Our handbooks and Insurance Policy Information Documents (IPIDs)
For plans starting or renewing on or after 24 April 2025.
Complete Care
Complete Care
Standard Care
Standard Care
Standard Care Pre-existing
Standard Care Pre-existing
Essential Care
Essential Care
Can't see your plan? Use the button below to see older handbooks.
Budgeting as a pet parent
Discover guides and tips to help with financial planning for your furry friend’s future.
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How to make a claim
We're sorry if your pet is unwell. Click below to make a claim.
Need more support?
We've built our Help Centre to do just that.
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