Pre-Existing conditions

  • What are bilateral conditions? Do you cover them?

    What is a bilateral condition? A bilateral condition is a medical condition that can happen on both sides of the body. Examples are cruciate ligament issues, slipping knee caps (also known as luxating patella) or joint dysplasia (such as hip or...
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  • Can you cover my pet's pre-existing condition?

    We want to make better insurance for everyone. That's why we've created a new approach to pre-existing conditions for our pet insurance policies. If you're looking to find cover for an injury or illness that has shown signs or symptoms and/ or...
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  • Pre-existing Policies explained

    Firstly, what is a pre-existing condition? A ‘pre-existing condition’ is anything that shows signs or symptoms and/ or receives treatment, medication or advice before or during the waiting period. We cover these conditions after the waiting period,...
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  • What is seen as a pre-existing condition?

    This is any illness or injury that shows signs or symptoms and/or receives treatment, medication, advice in the last 24 months or during the 14 day waiting period. Treatment - e.g an operation before the policy started. Medication -  e.g ongoing...
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Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

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Unlimited vet support

All our customers with vet fee cover can get unlimited, 24/7 online vet advice. We give you unlimited online access to UK-registered vets, so that you can get fast, expert advice if your pet looks unwell or has an injury.

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